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~subject:"Customer satisfaction"
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Customer satisfaction
Einzelhandel
17,619
Retail trade
14,716
Stadt
4,762
Konsumentenverhalten
4,079
Consumer behaviour
4,067
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2,428
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Brand management
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Markenführung
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Gil Saura, Irene
11
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Coughlan, Joseph
4
Evanschitzky, Heiner
4
Lombart, Cindy
4
Moliner-Velázquez, Beatriz
4
Mortimer, Gary
4
Román, Sergio
4
Sajad Rezaei
4
Söderlund, Magnus
4
Willems, Kim
4
Ahmed, Salma
3
Arsalan Najmi
3
Bang, Nguyen
3
Bolton, Ruth N.
3
Boslau, Madlen
3
Castaldo, Sandro
3
Chiguvi, Douglas
3
Duggal, Ekta
3
Gustafsson, Anders
3
Hellström, Daniel
3
Herter, Márcia Maurer
3
Hunneman, Auke
3
Kennedy, Aileen
3
Khaled, Amgad S. D.
3
Louis, Didier
3
Marín, Antonio
3
Mishra, Sita
3
Molinillo, Sebastian
3
Muathe, Stephen
3
Mwencha, Peter
3
Naser Valaei
3
Pinto, Diego Costa
3
Riquelme, Isabel P.
3
Ruiz-Molina, Maria-Eugenia
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Schramm-Klein, Hanna
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Schwertfeger, Marko
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Singh, Ajmer
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Sloot, Laurens M.
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Swoboda, Bernhard
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1
A. C. Nielsen Company <Northbrook, Ill.>
1
Technische Universität Braunschweig
1
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Journal of retailing and consumer services
83
The international review of retail, distribution and consumer research
19
Journal of business research : JBR
18
International journal of retail & distribution management
17
International journal of retail and distribution management
15
Journal of retailing
14
The journal of services marketing
12
International journal of electronic marketing and retailing : IJEMR
9
Journal of strategic marketing
9
Journal of service management
8
Psychology & marketing
8
Service business
8
Cogent business & management
7
Journal of marketing management : MM
6
The service industries journal
6
International journal of Indian culture and business management
5
Marketing intelligence & planning
5
International journal of business and globalisation : IJBG
4
International journal of business excellence
4
International journal of consumer studies
4
Journal of fashion marketing and management
4
Journal of internet commerce
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of service research : JSR
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Australasian marketing journal
3
European retail research
3
GITAM journal of management : a quarterly publication of GITAM Institute of Management
3
International journal of business competition and growth : IJBCG
3
International journal of e-business research : an official publication of the Information Resources Management Association
3
International journal of productivity and quality management : IJPQM
3
International journal of quality & reliability management
3
International journal of quality and service sciences
3
International journal of services and operations management : IJSOM
3
Journal of Asia Business Studies
3
Journal of customer behaviour
3
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of international consumer marketing
3
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ECONIS (ZBW)
652
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1
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652
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1
Small town centre attractiveness : evidence from Sweden
Wahlberg, Olof
- In:
International journal of retail & distribution management
44
(
2016
)
4
,
pp. 465-488
Persistent link: https://www.econbiz.de/10011515608
Saved in:
2
Customer satisfaction in a store performance framework
Mägi, Anne
-
1995
Persistent link: https://www.econbiz.de/10000921846
Saved in:
3
A conceptual framework for measuring e-fulfillment dimensions : a consumer perspective
Jain, Nikunj Kumar
;
Gajjar, Hasmukh
;
Shah, Bhavin J.
; …
- In:
Journal of internet commerce
14
(
2015
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10011432437
Saved in:
4
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
5
Sources of retailer personality : private brand perceptions
Lombart, Cindy
;
Louis, Didier
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 117-125
Persistent link: https://www.econbiz.de/10011434111
Saved in:
6
Kundenzufriedenheit und Kundenloyalität in Multikanalsystemen des Einzelhandels : eine kaufprozessphasenübergreifende Untersuchung
Fleer, Jessica
-
2016
Persistent link: https://www.econbiz.de/10011542250
Saved in:
7
Stretching the value-satisfaction-loyalty chain by adding value dimensions and cognitive and affective satisfactions : a causal model for retailing
Gallarza, Martina G.
;
Ruiz-Molina, Maria Eugina
;
Gil …
- In:
Management decision : MD
54
(
2016
)
4
,
pp. 981-1003
Persistent link: https://www.econbiz.de/10011482206
Saved in:
8
Holistic consumer evaluation of retail corporate brands and impact on consumer loyalty intentions
Dwivedi, Abhishek
;
Merrilees, Bill
- In:
Australasian marketing journal
24
(
2016
)
1
,
pp. 69-78
Persistent link: https://www.econbiz.de/10011484680
Saved in:
9
Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz
;
Ruiz-Molina, María-Eugenia
; …
- In:
The journal of consumer marketing
32
(
2015
)
6
,
pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
Saved in:
10
Tourist shopping : the relationships among shopping attributes, shopping value, and behavioral intention
Albayrak, Tahir
;
Caber, Meltem
;
Çömen, Nesli
- In:
Tourism management perspectives : TMP
18
(
2016
),
pp. 98-106
Persistent link: https://www.econbiz.de/10011487394
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