Darren J. Carroll (dcarroll@innocentive.com) is President and Chief Executive Officer of InnoCentive, which connects a virtual global community of 50,000 qualified scientists with its client companies that are seeking solutions to high‐tech problems. The InnoCentive model allows its customers...

Purpose – The authors call attention to the rising customer dissatisfaction with the strategic‐business‐advice industry. Looking at each segment they find that some aspect of its business model has broken down. . Design/methodology/approach – A business model describes how a firm...