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~subject:"Customer satisfaction"
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Customer satisfaction
Factor analysis
4,337
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Fatima, Johra Kayeser
5
Assaker, Guy
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Ringle, Christian M.
4
Bhatt, Kedar
3
Bruhn, Manfred
3
Di Mascio, Rita
3
Fongsuwan, Wanno
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Gera, Rajat
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Hallak, Rob
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Jaiswal, Deepak
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Jang, Soocheong
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Kant, Rishi
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Lee, Choong-Ki
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Mayer-Vorfelder, Matthias
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Neuts, Bart
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Nijkamp, Peter
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Olsen, Svein O.
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Prybutok, Victor R.
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Qu, Hailin
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Romão, João
3
Roy, Sanjit Kumar
3
Singh, Jaspal
3
Wirtz, Bernd W.
3
Wu, Ming-Lu
3
Abdul Rahman
2
Abu Bakar bin Abdul Hamid
2
Akter, Shahriar
2
Anil, Anu P.
2
Assaf, A. Georges
2
Butaney, Gul T.
2
Campos, Domingos Fernandes
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Casidy, Riza
2
Chatzoudes, Dimitrios
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Dwivedi, Yogesh Kumar
2
Elsäßer, Marc
2
Falk, Tomas
2
Ganguli, Shirshendu
2
Gautam, Vikas
2
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Rheinisch-Westfälisches Institut für Wirtschaftsforschung
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International journal of hospitality management
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
International journal of services and operations management
10
The service industries journal
10
International journal of productivity and quality management : IJPQM
9
Tourism management : research, policies, practice
8
Asia Pacific journal of marketing and logistics
7
Journal of retailing and consumer services
7
Journal of strategic marketing
7
European journal of marketing : EJM
6
International journal of business information systems : IJBIS
6
International journal of services, economics and management
6
The international journal of bank marketing : IJBM
6
The journal of services marketing
6
Global business review
5
Quality management journal : QMJ
5
Total quality management & business excellence
5
International journal of business excellence : IJBEX
4
International journal of quality & reliability management
4
International journal of services and operations management : IJSOM
4
Journal of consumer behaviour : an international research review
4
Journal of marketing management : MM
4
Journal of travel and tourism marketing
4
Tourism analysis : an interdisciplinary tourism & hospitality journal
4
Benchmarking : an international journal ; BIJ
3
Human systems management : HSM
3
International journal of Indian culture and business management
3
International journal of electronic customer relationship management : IJECRM
3
International journal of electronic marketing and retailing : IJEMR
3
Journal of Services Marketing
3
Journal of business research : JBR
3
Journal of financial services marketing : JFSM
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of marketing theory and practice
3
Research journal of business management
3
Tourism and hospitality research : THR
3
Vision : the journal of business perspective
3
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
2
Economic research
2
European business review
2
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ECONIS (ZBW)
470
Other ZBW resources
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EconStor
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1
SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
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2
Investigating the quality of online advertisement : a model of evaluation criteria
Tsironis, Loukas K.
- In:
International journal of decision sciences, risk and …
9
(
2020
)
4
,
pp. 261-284
Persistent link: https://www.econbiz.de/10012507888
Saved in:
3
The satisfaction of healthcare consumers : analysis and comparison of different methodologies
Vieira, Inês
;
Ferreira, Diogo R.
;
Pedro, Maria Isabel
- In:
International transactions in operational research : a …
30
(
2023
)
1
,
pp. 545-571
Persistent link: https://www.econbiz.de/10013417042
Saved in:
4
Customer satisfaction factors (CSFs) with online banking services in an Islamic country : I. R. Iran
Sadeghi, Tooraj
;
Hanzaee, Kambiz Heidarzadeh
- In:
Journal of Islamic marketing : JIMA
1
(
2010
)
3
,
pp. 249-267
Persistent link: https://www.econbiz.de/10008701577
Saved in:
5
Analyzing customer satisfaction with service quality in life insurance services
Siddiqui, Masood H.
;
Sharma, Tripti Ghosh
- In:
Journal of targeting, measurement and analysis for marketing
18
(
2010
)
3/4
,
pp. 221-238
Persistent link: https://www.econbiz.de/10008840808
Saved in:
6
Modeling passengers' future behavioral intentions in airline industry using SEM
Singh, Alok Kumar
- In:
Journal of advances in management research : JAMR
12
(
2015
)
2
,
pp. 107-127
Persistent link: https://www.econbiz.de/10011429366
Saved in:
7
Variety seeking in restaurant choice and its drivers
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
32
(
2013
),
pp. 155-168
Persistent link: https://www.econbiz.de/10009717654
Saved in:
8
A study of relationship among service quality of e-commerce websites, customer satisfaction, and purchase intention
Dhingra, Sanjay
;
Gupta, Shelly
;
Bhatt, Ruchi
- In:
International journal of e-business research : an …
16
(
2020
)
3
,
pp. 42-59
Persistent link: https://www.econbiz.de/10012302663
Saved in:
9
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
10
A study of logistics service quality dimensions impacting customer satisfaction in instant food delivery : the Indian perspective
Khan, Mohd Ziyauddin
- In:
International journal of logistics economics and …
10
(
2023
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10014318411
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