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Customer satisfaction
China
126,615
Unternehmensgründung
41,035
Business start-up
37,620
Service quality
21,605
Dienstleistungsqualität
20,854
Entrepreneurship
19,937
Entrepreneurship approach
19,131
USA
9,286
United States
8,843
Innovation
7,869
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7,681
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7,660
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7,589
Deutschland
7,520
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7,509
Unternehmenserfolg
7,484
Foreign investment
7,415
Firm performance
7,326
Theorie
7,113
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6,929
Consumer behaviour
6,490
Kundenzufriedenheit
6,370
Konsumentenverhalten
6,335
Germany
6,326
Lebenszyklus
6,140
Life cycle
6,073
India
5,813
Indien
5,673
Unternehmer
5,392
Entrepreneurs
5,046
Welt
4,866
World
4,771
KMU
4,722
SME
4,694
Schätzung
4,587
Estimation
4,380
Relationship marketing
4,326
Multinationales Unternehmen
4,302
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Han, Heesup
35
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
22
Sharma, Piyush
21
Usman, Osly
19
Wong, IpKin Anthony
17
Shahin, Arash
15
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Su, LuJun
12
Grégoire, Yany
11
Ringle, Christian M.
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hsu, Maxwell K.
10
Hyun, Sunghyup Sean
10
Izogo, Ernest Emeka
10
Jang, Soocheong
10
Ladhari, Riadh
10
Qin, Hong
10
Quach, Sara
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Torres, Edwin N.
10
Akroush, Mamoun N.
9
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Roberts-Lombard, Mornay
9
Ryu, Kisang
9
Swanson, Scott R.
9
Bonfanti, Angelo
8
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
219
International journal of hospitality management
216
Journal of business research : JBR
144
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
127
The service industries journal
104
Journal of hospitality marketing & management
98
International journal of contemporary hospitality management
92
Journal of travel and tourism marketing
90
Services marketing quarterly
78
Tourism management : research, policies, practice
67
Journal of air transport management
65
The TQM journal : the international review of organizational improvement
62
Service business
61
Cogent business & management
56
International journal of quality and service sciences
56
International journal of services and operations management
55
Total quality management & business excellence
53
Journal of service research : JSR
52
International journal of quality & reliability management
50
International journal of productivity and quality management : IJPQM
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Asia Pacific journal of marketing and logistics
47
Journal of service management
45
International journal of services, economics and management
44
Managing service quality : MSQ ; an international journal
41
The international journal of bank marketing : IJBM
37
International journal of services and operations management : IJSOM
36
Quality management journal : QMJ
36
Journal of Services Marketing
35
Journal of Asian finance, economics and business : JAFEB
34
Journal of strategic marketing
31
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Journal of the Academy of Marketing Science
28
Tourism management perspectives : TMP
27
Journal of hospitality and tourism insights
26
International journal of business information systems : IJBIS
25
Journal of service theory and practice : JSTP
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
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ECONIS (ZBW)
6,361
Other ZBW resources
182
RePEc
23
EconStor
9
BASE
2
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1
Outcomes of entrepreneurship education in
China
: a customer experience management perspective
Dou, Xinhua
;
Zhu, Xiajing
;
Zhang, Jason Q.
;
Wang, Jie
- In:
Journal of business research : JBR
103
(
2019
),
pp. 338-347
Persistent link: https://www.econbiz.de/10012104259
Saved in:
2
A greenhouse approach for value cultivation
Dahlgaard, Jens Jörn
;
Pugna, Adrian
;
Potra, Sabine
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 836-852
Persistent link: https://www.econbiz.de/10011581108
Saved in:
3
Stochastic service life cycle analysis using customer reviews
Kim, Juram
;
Lee, Changyong
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 296-316
Persistent link: https://www.econbiz.de/10011741105
Saved in:
4
Helping start-ups and public organisations to align : co-producing the co-creation context in a public hospital
Manent, Margaux
;
Cohendet, Patrick
;
Simon, Laurent
- In:
Industry and innovation
31
(
2024
)
5
,
pp. 606-637
Persistent link: https://www.econbiz.de/10014554215
Saved in:
5
Assessing the impact of business incubation services on companies in Indian university-based incubators
Manniledam, Preethi
;
Ramanan, T. Radha
- In:
International journal of business excellence : IJBEX
32
(
2024
)
3
,
pp. 364-379
Persistent link: https://www.econbiz.de/10015060997
Saved in:
6
The behavioral consequences of service quality : an empirical study in the Chinese retail pharmacy industry
Chen, Yuwen
;
Fu, Frank Q.
- In:
Health marketing quarterly
32
(
2015
)
1
,
pp. 14-30
Persistent link: https://www.econbiz.de/10011289348
Saved in:
7
Destination services and travel experience in the gaming Mecca : the moderating role of gambling as a travel purpose among Chinese tourists
Wong, IpKin Anthony
;
Li, Xiangping
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 80-99
Persistent link: https://www.econbiz.de/10011312596
Saved in:
8
The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew
;
Hsu, Cathy H. C.
;
Baum, Tom
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
Saved in:
9
The impact of service quality on positive consumption emotions in resort and hotel spa experiences
Lo, Ada
;
Wu, Corrine
;
Tsai, Henry
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 155-179
Persistent link: https://www.econbiz.de/10010526368
Saved in:
10
Chinese customers' loyalty to international consulting firms
Li, Qianqian
;
Zheng, Qinqin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
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