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Customer satisfaction
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
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1
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1
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International journal of hospitality management
220
Journal of retailing and consumer services
215
Journal of business research : JBR
147
The journal of services marketing
132
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
107
Journal of travel and tourism marketing
104
Journal of hospitality marketing & management
100
International journal of contemporary hospitality management
95
Tourism management : research, policies, practice
85
Services marketing quarterly
78
Journal of air transport management
65
Service business
63
The TQM journal : the international review of organizational improvement
63
Cogent business & management
59
International journal of quality and service sciences
56
International journal of services and operations management
55
Journal of service research : JSR
52
Total quality management & business excellence
52
International journal of quality & reliability management
51
International journal of productivity and quality management : IJPQM
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
47
Asia Pacific journal of marketing and logistics
46
International journal of services, economics and management
46
Journal of service management
45
Tourism management perspectives : TMP
44
Managing service quality : MSQ ; an international journal
41
International journal of services and operations management : IJSOM
40
Quality management journal : QMJ
38
The international journal of bank marketing : IJBM
38
Journal of Asian finance, economics and business : JAFEB
34
Journal of Services Marketing
34
International journal of electronic marketing and retailing : IJEMR
30
Journal of strategic marketing
30
Journal of service research
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Journal of hospitality and tourism insights
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Journal of the Academy of Marketing Science
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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1
The role of sea-based adventure experiences in tourists’ satisfaction and behavioral intentions
Triantafillidou, Amalia
;
Petala, Zinovia
- In:
Journal of travel and tourism marketing
33
(
2016
),
pp. 67-87
Persistent link: https://www.econbiz.de/10011485021
Saved in:
2
Determinants of customer experience management and its impact on experience quality in the tourism industry in India
Bhatt, Vimal Kamleshkumar
;
Sharma, Bhuvanesh Kumar
- In:
International journal of business and globalisation : IJBG
30
(
2022
)
1
,
pp. 14-25
Persistent link: https://www.econbiz.de/10013193931
Saved in:
3
Modeling perceived quality, customer satisfaction and orobability of guest returning to the destination
Popovic, Olivera Blagojevic
;
Nikic, Vinko
;
Bulatovic, Iva
; …
- In:
Montenegrin journal of economics
14
(
2018
)
1
,
pp. 69-78
Persistent link: https://www.econbiz.de/10012264306
Saved in:
4
Measuring the level of satisfaction with respect to the quality of services provided by the local tourist destination in Mashhad, Iran
Saberifar, Rostam
;
Chatterjee, Uday
;
Bhunia, Gouri Sankar
- In:
SocioEconomic challenges : SEC
3
(
2019
)
1
,
pp. 64-71
Persistent link: https://www.econbiz.de/10012114907
Saved in:
5
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
6
Effects of service fairness and service quality on tourists' behavioral intentions and subjective well-being
Su, LuJun
;
Huang, Songshan
;
Chen, Xiaohong
- In:
Journal of travel and tourism marketing
32
(
2015
)
3/4
,
pp. 290-307
Persistent link: https://www.econbiz.de/10011312574
Saved in:
7
The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew
;
Hsu, Cathy H. C.
;
Baum, Tom
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
Saved in:
8
ASQual : measuring tourist perceived service quality in an airport setting
George, Bapu P.
;
Henthorne, Tony L.
;
Panko, Thomas R.
- In:
International journal of business excellence
6
(
2013
)
5
,
pp. 526-536
Persistent link: https://www.econbiz.de/10010231384
Saved in:
9
Strategic quadrants and service quality : tourist satisfaction in Portugal
Panchapakesan Padma
- In:
Quality management journal : QMJ
23
(
2016
)
2
,
pp. 57-70
Persistent link: https://www.econbiz.de/10011486815
Saved in:
10
Services research in tourism : advocating the integration of the supplier side
Zehrer, Anita
;
Muskat, Birgit
;
Muskat, Matthias
- In:
Journal of vacation marketing : an international journal
20
(
2014
)
4
,
pp. 353-363
Persistent link: https://www.econbiz.de/10010421437
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