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An approach to service composition for internet and mobile services based on knowledge-based model-driven variant configuration
Fikouras, Ioannis - 2009 - 1. Aufl.
Persistent link: https://www.econbiz.de/10009629393
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Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen; Rauschnabel, Philipp A.; … - In: Journal of service theory and practice : JSTP 27 (2017) 3, pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
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Why do satisfied customers defect? A closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-Wen; Rauschnabel, Philipp A.; … - In: Journal of Service Theory and Practice 27 (2017) 3, pp. 616-641
Purpose The purpose of this paper is to go beyond satisfaction as an indicator of customer loyalty and propose a holistic model of service switching in a mobile internet setting. The model, which reflects both barriers and inducements of switching, is developed based on the “mooring” and...
Persistent link: https://www.econbiz.de/10014907488
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Understanding the impact of wireless local area networks on users and assessing user satisfaction with wireless local area networks
Chen, Lei-da; Nath, Ravi; Cowin, Jonathan - In: Web technologies for commerce and services online, (pp. 212-230). 2008
Persistent link: https://www.econbiz.de/10003634221
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User requirements of mobile technology : results from a content analysis of user reviews
Gebauer, Judith (contributor); Tang, Ya (contributor);  … - 2007
Persistent link: https://www.econbiz.de/10003732177
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User-perceived requirements of mobile technology : results from a survey of mobile business users
Gebauer, Judith (contributor); Tang, Ya (contributor) - 2007
Persistent link: https://www.econbiz.de/10003732207
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User requirements of mobile technology : a summary of research results
Gebauer, Judith (contributor) - 2008 - Last updated: March 8, 2008
Persistent link: https://www.econbiz.de/10003732219
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Contextual perceived value? : investigating the role of contextual marketing for customer relationship management in a mobile commerce context
Lee, Thaemin; Jun, Jongkun - In: Business process management journal 13 (2007) 6, pp. 798-814
Persistent link: https://www.econbiz.de/10003752562
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User requirements of mobile technology: results from a content analysis of user reviews
Gebauer, Judith; Tang, Ya; Baimai, Chaiwat - In: Information systems and e-business management : ISeB 6 (2008) 4, pp. 361-384
Persistent link: https://www.econbiz.de/10003756146
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Comparing the perceived value of information and entertainment mobile services
Pihlström, Minna; Brush, Gregory J. - In: Psychology & marketing 25 (2008) 8, pp. 732-755
Persistent link: https://www.econbiz.de/10003757431