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~subject:"Customer satisfaction"
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Customer satisfaction
Thailand
27
Structural equation model
14
Strukturgleichungsmodell
14
Kundenzufriedenheit
10
Consumer behaviour
9
Relationship marketing
9
Beziehungsmarketing
8
Dienstleistungsqualität
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Konsumentenverhalten
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Service quality
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Firm performance
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Unternehmenserfolg
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customer satisfaction
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Performance management
5
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Strategic management
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Strategisches Management
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ASEAN
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ASEAN countries
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ASEAN-Staaten
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Human Resource Management
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service quality
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strategy
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Elektrizitätswirtschaft
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Hotellerie
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Performance-Messung
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management innovation
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Arbeitsmobilität
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Bangkok MRT
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Fongsuwan, Wanno
9
Trimetsoontorn, Jirasek
6
Chongsanguan, Prapat
2
Suwanamas, Chayuth
2
Tamwatin, Utid
2
Choaknumkij, Karn
1
Gongsuwan, Wanno
1
Phimonsathienand, T.
1
Pongcharnchavalit, Surachet
1
Satsanguan, Lanchakorn
1
Tawinunt, K.
1
Trimetssontorn, Jirasek
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Journal for global business advancement : JGBA
6
Research journal of business management
4
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ECONIS (ZBW)
10
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1
Investigating the effect of a hotel's physical environment on customers' pleasure, satisfaction, loyalty and behavioural intentions : a conceptual framework
Suwanamas, Chayuth
;
Trimetsoontorn, Jirasek
;
Fongsuwan, …
- In:
Journal for global business advancement : JGBA
8
(
2015
)
3
,
pp. 283-304
Persistent link: https://www.econbiz.de/10011535922
Saved in:
2
The effect of perceived service quality on customer emotions, customer satisfaction and customer loyalty : a PLS-SEM approach towards a luxury hotel in Bangkok, Thailand
Suwanamas, Chayuth
;
Trimetsoontorn, Jirasek
;
Fongsuwan, …
- In:
Journal for global business advancement : JGBA
8
(
2015
)
4
,
pp. 374-398
Persistent link: https://www.econbiz.de/10011547794
Saved in:
3
The effect of tangible and intangible service quality on customer satisfaction and customer loyalty : a SEM approach towards a five-star hotel in Thailand
Tamwatin, Utid
;
Trimetsoontorn, Jirasek
;
Fongsuwan, Wanno
- In:
Journal for global business advancement : JGBA
8
(
2015
)
4
,
pp. 399-419
Persistent link: https://www.econbiz.de/10011547802
Saved in:
4
Structural equation modelling of service quality and corporate image that affect customer satisfaction in private nursing homes in the Bangkok metropolitan region
Satsanguan, Lanchakorn
;
Fongsuwan, Wanno
; …
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 68-87
Persistent link: https://www.econbiz.de/10011413705
Saved in:
5
Hierarchical model of service quality and its effect on consumers' perceived image, satisfaction and behavioural intentions : a study of Bangkok's mass rapid transit systems, Thail...
Chongsanguan, Prapat
;
Trimetsoontorn, Jirasek
; …
- In:
Journal for global business advancement : JGBA
9
(
2016
)
4
,
pp. 331-356
Persistent link: https://www.econbiz.de/10011664535
Saved in:
6
Examining the relationships between service quality, perceived value, customer satisfaction and purchase intentions : a marketing study of Bangkok's metropolitan rapid transit syst...
Chongsanguan, Prapat
;
Trimetsoontorn, Jirasek
; …
- In:
Journal for global business advancement : JGBA
10
(
2017
)
1
,
pp. 3-25
Persistent link: https://www.econbiz.de/10011739072
Saved in:
7
Ensuring customer satisfaction through service qualtiy and image management in the hospitality industry : a conceptual perspective
Tamwatin, Utid
;
Trimetssontorn, Jirasek
;
Fongsuwan, Wanno
- In:
Journal for global business advancement : JGBA
8
(
2015
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10011339317
Saved in:
8
A structural equation model of customer relationship management factors affecting customer retention of long-stay travelers in the Thai tourism industry
Tawinunt, K.
;
Phimonsathienand, T.
;
Fongsuwan, Wanno
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011413696
Saved in:
9
Thai information technology customer loyalty perceptions : a structural equation model
Pongcharnchavalit, Surachet
;
Fongsuwan, Wanno
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 188-202
Persistent link: https://www.econbiz.de/10011413721
Saved in:
10
Thailand's provincial electricity authority (PEA) : a structural equation model of factors determining customer satisfaction
Choaknumkij, Karn
;
Fongsuwan, Wanno
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 233-246
Persistent link: https://www.econbiz.de/10011413743
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