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Customer satisfaction
Preismanagement
19,056
Pricing strategy
19,041
Value creation
14,123
Betriebliche Wertschöpfung
13,958
Kundenzufriedenheit
13,864
Theorie
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9,484
Consumer behaviour
8,694
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1,752
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1,674
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1,644
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1,641
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1,621
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1,612
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1,607
Online-Handel
1,599
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1,597
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Han, Heesup
68
Homburg, Christian
42
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41
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35
Aksoy, Lerzan
34
Mittal, Vikas
31
Wong, IpKin Anthony
29
Gustafsson, Anders
28
Usman, Osly
28
Ringle, Christian M.
27
Söderlund, Magnus
27
Gil Saura, Irene
26
Prybutok, Victor R.
26
Sharma, Piyush
26
Prayag, Girish
25
Prentice, Catherine
25
Shahin, Arash
25
Hyun, Sunghyup Sean
23
Keiningham, Timothy
22
Bilgihan, Anil
21
Evanschitzky, Heiner
21
Jang, Soocheong
21
Huber, Frank
20
Lee, Choong-Ki
19
Hsu, Maxwell K.
18
Loureiro, Sandra Maria Correia
18
Matzler, Kurt
18
Ryu, Kisang
18
Sparks, Beverley
18
Walsh, Gianfranco
18
Amin, Muslim
17
Balaji, M. S.
17
Frank, Björn
17
Guchait, Priyanko
17
Park, Jungkun
17
Roschk, Holger
17
Sirgy, M. Joseph
17
Su, LuJun
17
Yi, Youjae
17
Barnes, Donald C.
16
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Springer Fachmedien Wiesbaden
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
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Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Verlag Dr. Kovač
6
Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Technische Universität Hamburg
3
Eric Cuvillier <Firma>
2
HAL
2
Harvard Graduate School of Business Administration
2
ISM University of Management and Economics
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Shaker Verlag
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
Université Paris-Dauphine (Paris IX)
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
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American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
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Australian and New Zealand Marketing Academy
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Bergische Universität Wuppertal
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Bundesagentur für Arbeit
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Center for Service Excellence
1
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
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Journal of retailing and consumer services
421
International journal of hospitality management
361
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
183
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
European Journal of Marketing
108
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
International Journal of Bank Marketing
104
Cogent business & management
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
79
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
64
International journal of services and operations management
63
International Journal of Quality & Reliability Management
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
International journal of quality & reliability management
59
Journal of Asian finance, economics and business : JAFEB
59
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ECONIS (ZBW)
13,800
Other ZBW resources
1,452
RePEc
126
EconStor
34
BASE
31
USB Cologne (EcoSocSci)
5
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1
Service Value durch Customization : Implikationen für die Gestaltung des Dienstleistungsmanagements
Leischnig, Alexander
;
Messer, Uwe
- In:
Service Value als Werttreiber : Konzepte, Messung und …
,
(pp. 245-264)
.
2014
Persistent link: https://www.econbiz.de/10010359508
Saved in:
2
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
3
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
4
Value co-destruction in hotel services : exploring the misalignment of cognitive scripts among customers and providers
Järvi, Henna
;
Keränen, Joona
;
Ritala, Paavo
;
Vilko, Jyri
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012152098
Saved in:
5
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
6
Service Value von produktbegleitenden Dienstleistungen
Voeth, Markus
- In:
Service Value als Werttreiber : Konzepte, Messung und …
,
(pp. 283-300)
.
2014
Persistent link: https://www.econbiz.de/10014574642
Saved in:
7
The impact of value co-creation on satisfaction and loyalty : the moderating effect of price fairness : empirical study of automobile customers in Ghana
Opata, Christian Narh
;
Xiao, Wen
;
Nusenu, Angela Abena
; …
- In:
Total quality management & business excellence
32
(
2021
)
11
,
pp. 1167-1181
Persistent link: https://www.econbiz.de/10012607232
Saved in:
8
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
9
Waiting in multi-stage services : an exploration across service industries
Bergh, Dennis G. von
;
Ghijsen, Paul W. T.
;
Gelderman, …
- In:
International journal of business and globalisation : IJBG
14
(
2015
)
2
,
pp. 187-207
Persistent link: https://www.econbiz.de/10011530675
Saved in:
10
Service fairness and IS continuance model in cloud computing
Lawkobkit, Montri
;
Speece, Mark
- In:
International journal of internet and enterprise …
8
(
2012/14
)
3
,
pp. 263-285
Persistent link: https://www.econbiz.de/10010411256
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