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Policy implications of market segmentation as a determinant of fixed-mobile service substitution : what it means for carriers and policy makers
Schejter, Amit M.; Serenko, Alexander; Turel, Ofir; … - In: Telematics and informatics : an interdisciplinary … 27 (2010) 1, pp. 90-102
Persistent link: https://www.econbiz.de/10003920300
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Rigor and relevance : the application of the critical incident technique to investigate email usage
Serenko, Alexander; Turel, Ofir - In: Journal of organizational computing and electronic commerce 20 (2010) 2, pp. 182-207
Persistent link: https://www.econbiz.de/10003985720
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Service with an e-smile : employee authenticity and customer use of web-based support services
Turel, Ofir; Connelly, Catherine E.; Fisk, Glenda, M. - In: Information & management : the internat. journal of … 50 (2013) 2/3, pp. 98-104
Persistent link: https://www.econbiz.de/10009744089
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User satisfaction with e-collaborative systems
Wong, Jeffrey; Dow, Kevin E.; Turel, Ofir; Serenko, … - In: E-collaboration in modern organizations : initiating …, (pp. 31-41). 2008
Persistent link: https://www.econbiz.de/10003642807