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Exploring system features of primary care practices that promote better providers' clinical work satisfaction : a qualitative comparative analysis
Liu, Lingrui; Chien, Alyna T.; Singer, Sara J. - In: Health care management review : HCM review 47 (2022) 4, pp. 360-368
Persistent link: https://www.econbiz.de/10013412295
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Self-service technology versus traditional service : examining cognitive factors In the purchase of the airline ticket
López-Bonilla, Jesús Manuel; López Bonilla, Luis Miguel - In: Journal of travel and tourism marketing 30 (2013) 5/6, pp. 497-508
Persistent link: https://www.econbiz.de/10010199555
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Service failure severity, customer satisfaction, and market share : an examination of the airline industry
Keiningham, Timothy; Morgeson, Forrest V.; Aksoy, Lerzan; … - In: Journal of service research : JSR 17 (2014) 4, pp. 415-431
Persistent link: https://www.econbiz.de/10010432163
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Role of alliance brand awareness on customer's behavioural response and satisfaction : case of "sky team" global airline alliance
Kassir, Ali Mohammad - In: EuroMed journal of management : EMJM 6 (2024) 1, pp. 72-99
Persistent link: https://www.econbiz.de/10014490987
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A conceptual model of customer satisfaction: Moderating effects of price sensitivity and quality seekers in the airline industry
Huridi, Mohd Hanafia; Zaini, Syeliya Md; Zainudin, Zalina - In: Contemporary Economics 13 (2019) 3, pp. 283-292
Passenger satisfaction and loyalty are crucial for success in the airline industry. To achieve customer satisfaction … service quality in the airline industry, including the moderating effects of price sensitivity and quality seekers on the …
Persistent link: https://www.econbiz.de/10014544437
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The effect of brand, agent, and price on consumer evaluation of travel services.
Ainscough, Thomas L. - 2005
only significant brand effect is the effect of airline brand on perceived quality. …
Persistent link: https://www.econbiz.de/10009452204
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Perceptions of deception : making sense of responses to employee deceit
Jehn, Karen A.; Scott, Elizabeth D. - In: Journal of business ethics : JOBE 80 (2008) 2, pp. 327-347
Persistent link: https://www.econbiz.de/10003732257
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A study of the airline boarding problem
Nyquist, David C.; McFadden, Kathleen L. - In: Journal of air transport management 14 (2008) 4, pp. 197-204
Persistent link: https://www.econbiz.de/10003757844
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Enough is enough! : or is it? ; factors that impact switching intentions in extended travel service transactions
Coulter, Keith S. - In: Journal of travel and tourism marketing 26 (2009) 2, pp. 144-155
Persistent link: https://www.econbiz.de/10003863488
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A paradigm for examining second-order factor models employing structural equation modeling
Koufteros, Xenophon; Babbar, Sunil; Kaighobadi, Mehdi - In: International journal of production economics 120 (2009) 2, pp. 633-652
Persistent link: https://www.econbiz.de/10003888531