, consumers are influenced by many other factors such as website content and design, especially in online food shopping. This is … website and purchase) regarding online local food shopping. It empirically tested a model with a local food e-commerce website … estimate the structural relationships. The findings revealed that all the tasks of a website could be strategically designed to …

Background: Public opinion about experience and expectation on services that appear on Twitter platforms provides …, service quality, and digital service quality. Nvivo is used to extract and analyse Twitter data for sentiment analysis …