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~subject:"Customer satisfaction"
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Customer satisfaction
Job satisfaction
13,613
Arbeitszufriedenheit
12,688
Employee retention
2,650
Mitarbeiterbindung
2,644
Arbeitsverhalten
2,295
Work behaviour
2,289
Leistungsmotivation
2,030
Work motivation
2,017
job satisfaction
1,967
Arbeitskräfte
1,562
Workforce
1,562
Human Resource Management
1,558
Personalmanagement
1,555
Satisfaction
1,368
Zufriedenheit
1,242
Arbeitsmobilität
1,226
Labour mobility
1,218
Führungsstil
1,169
Leadership style
1,168
Arbeitsbedingungen
1,124
Working conditions
1,112
Stress
1,044
Arbeitspsychologie
1,037
Organizational psychology
1,012
Kundenzufriedenheit
1,006
Work stress
965
Job performance
960
Arbeitsleistung
939
Organizational behaviour
927
Verhalten in Organisationen
910
Deutschland
906
Germany
878
Work-life balance
767
Familie-Beruf
759
Emotion
721
Lebensqualität
715
Quality of life
712
Corporate culture
660
Unternehmenskultur
658
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Online availability
All
Undetermined
492
Free
193
Type of publication
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Article
856
Book / Working Paper
160
Type of publication (narrower categories)
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Article in journal
808
Aufsatz in Zeitschrift
808
Aufsatz im Buch
37
Book section
37
Graue Literatur
36
Non-commercial literature
36
Arbeitspapier
31
Working Paper
31
Hochschulschrift
16
Thesis
13
Conference paper
10
Konferenzbeitrag
10
research-article
8
Case study
6
Fallstudie
6
Collection of articles of several authors
2
Collection of articles written by one author
2
Guidebook
2
Ratgeber
2
Sammelwerk
2
Sammlung
2
Konferenzschrift
1
case-report
1
viewpoint
1
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Language
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English
976
German
41
Author
All
Svensson, Göran
10
Stock-Homburg, Ruth
7
Evanschitzky, Heiner
6
Lee, Wang-Sheng
6
Frey, Regina Viola
5
Fuchs, Gerhard
5
Homburg, Christian
5
McKinnish, Terra G.
5
Schüller, Anne M.
5
Söderlund, Magnus
5
Briggs, Elten
4
Gazzoli, Gabriel
4
Guchait, Priyanko
4
Han, Heesup
4
Kantabutra, Sooksan
4
Karatepe, Osman M.
4
Lee, Choong-Ki
4
Mittal, Vikas
4
Pantouvakis, Angelos
4
Petrick, James F.
4
Allenby, Greg M.
3
Alrawadieh, Zaid
3
Altinay, Levent
3
Avery, Gayle C.
3
Balaji, M. S.
3
Chadi, Adrian
3
Chen, Chun-Chu
3
Foster, Gigi
3
Gomes, Daniel Roque
3
Guglielmetti Mugion, Roberta
3
Gursoy, Dogan
3
Hancer, Murat
3
Hetschko, Clemens
3
Hwang, Jinsoo
3
Høgevold, Nils
3
Kim, Peter Beomcheol
3
Kopelman, Richard E.
3
Ladeira, Wagner Junior
3
Lee, JungHoon
3
Mavondo, Felix T.
3
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Institution
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Jacobs Verlag
1
National Bureau of Economic Research
1
Published in...
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International journal of hospitality management
42
Journal of business research : JBR
23
Journal of retailing and consumer services
18
The journal of services marketing
16
Journal of hospitality marketing & management
15
International journal of contemporary hospitality management
13
Tourism management : research, policies, practice
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Journal of vocational behavior
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
The journal of business & industrial marketing
10
Journal of service management
9
Journal of travel and tourism marketing
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Services marketing quarterly
8
Global business and finance review
7
International journal of services and operations management : IJSOM
7
Journal of business ethics : JOBE
7
Journal of hospitality and tourism insights
7
The service industries journal
7
Journal of service research : JSR
6
Tourism analysis : an interdisciplinary tourism & hospitality journal
6
Career development international : the journal for executive, consultants, academics and individuals
5
Health care management review : HCM review
5
International journal of quality and service sciences
5
International review on public and non-profit marketing
5
Journal of business and psychology
5
Journal of marketing
5
Personnel review
5
The international journal of human resource management
5
Tourism management perspectives : TMP
5
Administrative Sciences : open access journal
4
Asia Pacific journal of marketing and logistics
4
Discussion paper series / IZA
4
European journal of marketing
4
European journal of marketing : EJM
4
Group & organization management : an international journal
4
Human resource management
4
Human systems management : HSM
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
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Source
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ECONIS (ZBW)
1,006
Other ZBW resources
10
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1
Panacea or paradox? : the moderating role of ethical climate
Tanner, Emily C.
;
Tanner, John F.
;
Wakefield, Kirk
- In:
The journal of personal selling & sales management : JPSSM
35
(
2015
)
2
,
pp. 175-190
Persistent link: https://www.econbiz.de/10010527058
Saved in:
2
Correlates of nonwork and work satisfaction among hotel employees : implications for managers
Yavas, Ugur
;
Karatepe, Osman M.
;
Babakus, Emin
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 375-406
Persistent link: https://www.econbiz.de/10009767985
Saved in:
3
The impact of employee satisfaction on employee intention to leave : a case study analysis
Lai Wan Hooi
;
Pang Yoon Leong
- In:
Journal for international business and entrepreneurship …
8
(
2015
)
3
,
pp. 281-299
Persistent link: https://www.econbiz.de/10011526758
Saved in:
4
Examination into the effects of job satisfaction on salesperson deviance : the moderating role of customer orientation
Lo Iacono, Joseph
;
Weaven, Scott K.
;
Griffin, Deborah
- In:
Journal of business economics and management
17
(
2016
)
2
,
pp. 173-186
Persistent link: https://www.econbiz.de/10011516863
Saved in:
5
Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education : an empirical study of faculty and administration staf...
Trivellas, Panagiotis
;
Santouridis, Ilias
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 169-183
Persistent link: https://www.econbiz.de/10011555773
Saved in:
6
The effects of job satisfaction and ethical climate on service quality in elderly care : the case of Taiwan
Chao, Chih-Yang
;
Ku, Pei-Yu
;
Wang, Yi-Ting
;
Lin, Yen-Hui
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 339-352
Persistent link: https://www.econbiz.de/10011558677
Saved in:
7
The effects of internal marketing on job satisfaction and organizational commitment in Taipei sports centers
Chiu, Weisheng
;
Cho, Nam-heung
;
Won, Doyeon
- In:
Journal of global scholars of marketing science : …
24
(
2014
)
2
,
pp. 206-222
Persistent link: https://www.econbiz.de/10010408208
Saved in:
8
The influences of internal service quality and job standardization on job satisfaction with supports as mediators : flight attendants at branch workplace
Jiang, Chunfang
;
Wu, Kuo-ping
- In:
The international journal of human resource management
25
(
2014
)
19
,
pp. 2644-2666
Persistent link: https://www.econbiz.de/10010416159
Saved in:
9
Quantity, quality, and satisfaction with mentoring : what matters most?
Xu, Xiaohong
;
Payne, Stephanie C.
- In:
Journal of career development
41
(
2014
)
6
,
pp. 507-525
Persistent link: https://www.econbiz.de/10010461114
Saved in:
10
Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol
;
Gazzoli, Gabriel
;
Qu, Halin
;
Kim, …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
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