This study examines the effects of customer satisfaction on analysts' earnings forecast errors. Based on a sample of analysts following companies measured by the American Customer Satisfaction Index (ACSI), we find that customer satisfaction reduces earnings forecast errors. However, analysts...

The foreign remittances are one of the most important and stable sources of foreign exchange for Indian economy. The users of this foreign currency are the relatives and dependents of the NRIs working abroad. This paper focuses on the empirical analysis of perceived satisfaction of the customers...

Banking industry has been the mainstay of Indian economy. Lately its competitiveness has increased manifold. In order to enhance their customer base banks have been introducing innovative services including that of high quality ATM facility. In the present research paper, an attempt has been...

The significance of banking in any economy can never be overlooked. These banks provide a flow to the money which is the life blood of any economy. Banking Revolution through ATMs has made banks available in almost all the streets of the country by both public as well as private sector banks....

This paper presents a network model incorporating customer satisfaction into efficiency and productivity measures. The network consists of a production node and a consumption node and offers flexibility in modelling the production and consumption process. Allocation of input resources to...

Purpose – This study aims to bridge the gap in the literature in measuring the service quality in E-commerce such as process quality, outcome quality and recovery towards customer's satisfaction. Design/methodology/ approach – A field survey carried out with the help of questionnaire derived...

Objective - The purpose of this study is to examine and explain the effect of bank service quality and the handling of customer complaints on customer loyalty in public sector banks in Jakarta. This bank has been the subject of several complaints to the Indonesian Consumers Foundation and the...

This paper presents a network model incorporating customer satisfaction into efficiency and productivity measures. The network consists of a production node and a consumption node and offers flexibility in modelling the production and consumption process. Allocation of input resources to...

Health care industry is often referred to a sunrise industry for management professionals, which is often despised from consumer point of view. Health care consumer’s satisfaction is very essential parameter to measure the success of health organizations. Patient satisfaction is assumed to be...

This study skims the much debatable issue of customer satisfaction (quality matching expectations) in the banking system, as for banks are the main actors of the Albanian financial system. In fact, the customer satisfaction in the banking sector is an important criterion for customer to...