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Patient proactivity : behaviors, attitudes, and its relationship with satisfaction with the American health care delivery system
Fullerton, Sam; McCullough, Tammy - In: Health marketing quarterly 31 (2014) 1, pp. 78-96
Persistent link: https://www.econbiz.de/10010362775
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Service recovery through empowerment? : HRM, employee performance and job satisfaction in hotels
Hewagama, Gayani; Boxall, Peter F.; Cheung, Gordon; … - In: International journal of hospitality management 81 (2019), pp. 73-82
Persistent link: https://www.econbiz.de/10012128322
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An examination of the relationship between co-creation and well-being : an application in the case of tourism
Dekhili, Sihem; Hallem, Yousra - In: Journal of travel and tourism marketing 37 (2020) 1, pp. 33-47
Persistent link: https://www.econbiz.de/10012289256
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Disentangling organizational commitment in hospitality industry : the roles of empowerment, enrichment, satisfaction and gender
Ruiz-Palomo, Daniel; León-Gómez, Ana; García-Lopera, … - In: International journal of hospitality management 90 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012300199
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Effect of service-related resources on employee and customer outcomes in trade shows
Jha, Subhash; Balaji, M. S.; Ranjan, Kumar Rakesh; … - In: Industrial marketing management : the international … 76 (2019), pp. 48-59
Persistent link: https://www.econbiz.de/10011990721
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Complaint management in hospitality organizations : the role of empowerment and other service recovery attributes impacting loyalty and satisfaction
Ogbeide, Godwin-Charles A.; Böser, Stefanie; … - In: Tourism and hospitality research : the surrey quarterly … 17 (2017) 2, pp. 204-216
Persistent link: https://www.econbiz.de/10011711563
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Investigating the managerial practices' effect on Employee-Perceived Service Quality with the moderating role of supportive leadership behavior
Bourini, Islam; Jahmani, Ashraf; Mumtaz, Roohi; … - In: European research on management and business economics 25 (2019) 1, pp. 8-14
The current study investigates the effects of employee empowerment (EE) and work environment on Employee …
Persistent link: https://www.econbiz.de/10011956782
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The determinants of service recovery in the retail industry : a study of micro and small enterprises in Ghana
Crabbe, Margaret J.; Acquaah, Moses - In: African journal of economic and management studies : AJEMS 7 (2016) 1, pp. 54-74
Persistent link: https://www.econbiz.de/10011560487
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Citizen empowerment and satisfaction with smart city app : findings from Jakarta
Zhu, Yu-Qian; Alamsyah, Nurwahyu - In: Technological forecasting & social change : an … 174 (2022), pp. 1-14
Persistent link: https://www.econbiz.de/10013206094
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Management commitment and customer service recovery performance : a study of customer service in a broadband operation and maintenance service company in Indonesia
Iriadi, Dadang Rusmana; Susanty, Ade Irma - In: International journal of business 23 (2018) 3, pp. 293-300
Persistent link: https://www.econbiz.de/10011913667