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~subject:"Customer satisfaction"
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Customer satisfaction
Value creation
613
Betriebliche Wertschöpfung
612
Kundenintegration
602
Customer integration
600
Value co-creation
519
Relationship marketing
379
Beziehungsmarketing
375
value co-creation
275
Consumer behaviour
210
Konsumentenverhalten
208
Customer value
203
Kundenwert
202
Service quality
170
Service-dominant logic
166
Dienstleistungsqualität
165
Service-Dominant Logic
152
Customer participation
128
Kundenzufriedenheit
122
Innovation
110
Lieferantenmanagement
109
Supplier relationship management
109
Social Web
101
Social web
101
Innovationsmanagement
92
Innovation management
91
Business network
77
Unternehmensnetzwerk
77
Brand management
69
Markenführung
69
Services
57
Dienstleistung
55
Marketing theory
52
Marketingtheorie
52
Business-to-business marketing
47
B-to-B-Marketing
46
Dienstleistungssektor
46
New product development
46
Produktentwicklung
46
Service industry
46
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Article
125
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Aufsatz in Zeitschrift
121
research-article
3
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1
conceptual-paper
1
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English
126
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Dong, Beibei
6
Sivakumar, K.
6
Auh, Seigyoung
3
Berenguer Contrí, Gloria
3
Ahn, Jinwoo
2
Balaji, M. S.
2
Chen, Chih-Cheng Volvic
2
Chen, Chih-Jou
2
Chen, Sandy C.
2
Choi, Laee
2
Cossío-Silva, Francisco-José
2
Costers, Annelies
2
Edvardsson, Bo
2
Evans, Kenneth R.
2
Gil Saura, Irene
2
Gong, Taeshik
2
Le Nguyen Hau
2
Mengüç, Bülent
2
Pham Ngoc Thuy
2
Raab, Carola
2
Revilla Camacho, Maria Angeles
2
Rho, Taeseok
2
Ritala, Paavo
2
Robbert, Thomas
2
Roth, Stefan
2
Schoefer, Klaus
2
Straus, Lennart
2
Tanford, Sarah
2
Tronvoll, Bård
2
Van Vaerenbergh, Yves
2
Vega Vázquez, Manuela
2
Wu, Li wei
2
Zou, Shaoming
2
Agrawal, Amit Kumar
1
Akbari, Mohsen
1
Al Mahmud, Abdullah
1
Albinsson, Pia A.
1
Alotaibi, Meteb Naif
1
Aloui, Narjess
1
Altinigne, Nesenur
1
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The service industries journal
10
The journal of services marketing
9
Journal of business research : JBR
8
Journal of retailing and consumer services
8
International journal of hospitality management
5
Journal of service theory and practice
4
Tourism management : research, policies, practice
4
Journal of hospitality marketing & management
3
Journal of service management
3
Journal of service research
3
Journal of service research : JSR
3
Service business
3
Cogent business & management
2
International journal of bank marketing
2
Management Decision
2
Management decision : MD
2
The journal of consumer marketing
2
Total quality management & business excellence
2
Asia Pacific business review
1
Business horizons
1
Economies : open access journal
1
European research on management and business economics
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business information systems : IJBIS
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of emerging markets
1
International journal of market research
1
International journal of productivity and quality management : IJPQM
1
International journal of quality and service sciences
1
International journal of retail & distribution management
1
International journal of services and operations management : IJSOM
1
International journal of services, economics and management
1
International journal of six sigma and competitive advantage : IJSSCA
1
International journal of sport management and marketing : IJSMM
1
Inventi impact: retailing & consumer services
1
Journal of Islamic marketing
1
Journal of Service Management
1
Journal of business
1
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ECONIS (ZBW)
122
Other ZBW resources
4
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1
Customer participation and citizenship behavior effects on turnover intention
Revilla Camacho, Maria Angeles
;
Vega Vázquez, Manuela
; …
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1607-1611
Persistent link: https://www.econbiz.de/10011298891
Saved in:
2
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
3
Motivations leading to customer citizenship behavior in services : scale development and validation
Choi, Laee
;
Lotz, Sherry
- In:
The journal of consumer marketing
33
(
2016
)
7
,
pp. 539-551
Persistent link: https://www.econbiz.de/10011642294
Saved in:
4
Exploring the customer's intention to switch firms : the role of customer-related antecedents
Revilla Camacho, Maria Angeles
;
Vega Vázquez, Manuela
; …
- In:
Psychology & marketing
34
(
2017
)
11
,
pp. 1039-1049
Persistent link: https://www.econbiz.de/10011770811
Saved in:
5
The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar
;
Berenguer Contrí, Gloria
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
Saved in:
6
The role of service encounter interaction behavior in activating customer participation and co-creating value in the health care service
Le Nguyen Hau
;
Pham Ngoc Tram Anh
;
Pham Ngoc Thuy
;
Tran …
- In:
Journal of economic development
23
(
2016
)
2
,
pp. 100-119
Persistent link: https://www.econbiz.de/10011647701
Saved in:
7
An empirical examination of customer experience co-creation model in banking self service technologies
Agrawal, Amit Kumar
;
Nagendra, Asha
;
Divekar, Rajiv
; …
- In:
International journal of business information systems : …
29
(
2018
)
2
,
pp. 268-280
Persistent link: https://www.econbiz.de/10011980273
Saved in:
8
How does customer psychological empowerment affect value co-creation? : an empirical study of travel agencies in Mainland China
Hu, Xiaoping
;
Li, Xi
- In:
Asia Pacific business review
28
(
2022
)
3
,
pp. 431-459
Persistent link: https://www.econbiz.de/10013358750
Saved in:
9
Managing customer citizenship behavior : a relationship perspective
Balaji, M. S.
- In:
Journal of strategic marketing
22
(
2014
)
3
,
pp. 222-239
Persistent link: https://www.econbiz.de/10010384772
Saved in:
10
How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior
Curth, Susanne
;
Uhrich, Sebastian
;
Benkenstein, Martin
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 147-158
Persistent link: https://www.econbiz.de/10010371770
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