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Team identification, discrete emotions, satisfaction, and event attachment : a social identity perspective

Prayag, Girish; Mills, Hamish; Lee, Craig; Soscia, Isabella - In: Journal of business research : JBR 112 (2020), pp. 373-384

Persistent link: https://www.econbiz.de/10012230614

Investigating the relationship between experience, well-being, and loyalty : a study of wellness tourists

Ramjit Singh; Manhas, Parikshat Singh; Mir, Mudasir Ahmad; … - In: Administrative Sciences : open access journal 12 (2022) 3, pp. 1-20

The present research aims to determine the relationship between the construct of autonomy, intrinsic motivation, and tourist experience, as well as loyalty in the context of wellness and spa tourism. The exploratory-descriptive design was adopted in the present research. A research instrument...

Persistent link: https://www.econbiz.de/10013395870

Consumer envy during service encounters

Anaya, Gerardo Joel; Miao, Li; Mattila, Anna S.; … - In: The journal of services marketing 30 (2016) 3, pp. 359-372

Persistent link: https://www.econbiz.de/10011524421

A model of behavioral intentions to follow online travel advice based on social and emotional loneliness scales in the context of online travel communities : the moderating role of...

Lee, Kwang-Ho; Hyun, Sunghyup Sean - In: Tourism management : research, policies, practice 48 (2015), pp. 426-438

Persistent link: https://www.econbiz.de/10010509464

When sharing consumption emotions with strangers is more satisfying than sharing them with friends

López-López, Inés; Ruiz de Maya, Salvador; Warlop, Luk - In: Journal of service research : JSR 17 (2014) 4, pp. 475-488

Persistent link: https://www.econbiz.de/10010432155

Social servicescape effects on post-consumption behavior : the moderating effect of positive emotions in opera-goers

Tubillejas Andrés, Berta; Cervera-Taulet, Amparo; … - In: Journal of service theory and practice : JSTP 26 (2016) 5, pp. 559-589

Persistent link: https://www.econbiz.de/10011599093

Relationship matters : how relational factos moderate the effects of emotional labor on long-term customer outcomes

Chi, Nai-Wen; Chen, Pei-Chi - In: Journal of business research : JBR 95 (2019), pp. 277-291

Persistent link: https://www.econbiz.de/10011979954

The interpersonal effects of emotion intensity in customer service : perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfact...

Cheshin, Arik; Amit, Adi; Kleef, Gerben A. van - In: Organizational behavior and human decision processes : … 144 (2018), pp. 97-111

Persistent link: https://www.econbiz.de/10011843755

Emotional labor in a non-isolated service encounter : the impact of customer observation on perceived authenticity and perceived fairness

Olk, Stephan; Lindenmeier, Jörg; Tscheulin, Dieter K.; … - In: Journal of retailing and consumer services 58 (2021), pp. 1-8

Persistent link: https://www.econbiz.de/10012431572

The impact of self-service versus interpersonal contact on customer-brand relationship in the time of frontline technology infusion

Lee, Heekyung; Yi, Youjae - In: Psychology & marketing 39 (2022) 5, pp. 906-920

Persistent link: https://www.econbiz.de/10013186880

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