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Critical antecedents to service recovery performance : some evidence and implications for service industry

Daskin, Mustafa; Yilmaz, Ozgur Devrim - In: International journal of management practice : IJMP 8 (2015) 1, pp. 70-97

Persistent link: https://www.econbiz.de/10011377136

Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour : does gender make a difference?

Daskin, Mustafa; Azilah Kasim - In: International journal of services and operations management 23 (2016) 4, pp. 467-485

Persistent link: https://www.econbiz.de/10011588653

Cognitive destination image and tourist satisfaction : the case of the fruit festival in Thailand

Daskin, Mustafa; Aşan, Kübra - In: Journal of tourism, sustainability and well-being 10 (2022) 2, pp. 132-147

This research study aims to examine the association between cognitive destination image (CDI) attributes and tourist satisfaction. Data for the present research work was attained from a sample of tourists at Sisaket Fruit Festival/Thailand. Participants self-managed the questionnaires. A total...

Persistent link: https://www.econbiz.de/10014239856

The moderator role of COVID-19 risk perception in the impact of festival experience quality on life satisfaction

Asan, Kubra; Daskin, Mustafa; Kaptangil, Kerem - In: International journal of event and festival management 14 (2023) 3, pp. 294-309

Persistent link: https://www.econbiz.de/10014320110