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~subject:"Customer satisfaction"
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Customer satisfaction
Service quality
21,605
Dienstleistungsqualität
20,854
Health care
16,297
Gesundheitsversorgung
15,591
Krankenhaus
13,277
Prozessmanagement
12,597
Hospital
12,041
Business process management
10,876
Gesundheitswesen
8,599
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8,182
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6,389
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5,359
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5,124
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4,999
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4,815
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4,801
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4,599
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4,591
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4,541
Relationship marketing
4,337
Beziehungsmarketing
4,331
Preventive care
4,330
Qualitätsmanagement
4,169
Quality management
3,964
Gesundheitspolitik
2,949
Health policy
2,786
Patients
2,605
Health
2,545
Wirtschaftsprüfung
2,531
Financial audit
2,523
Gesundheit
2,516
Patienten
2,478
Gesundheitskosten
2,257
Health care costs
2,231
health care
1,646
India
1,605
Organizational change
1,595
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1,575
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Sharma, Piyush
21
Usman, Osly
19
Wong, IpKin Anthony
16
Shahin, Arash
15
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Grégoire, Yany
11
Guchait, Priyanko
11
Ringle, Christian M.
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Hyun, Sunghyup Sean
10
Izogo, Ernest Emeka
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Akroush, Mamoun N.
9
Edvardsson, Bo
9
Gong, Taeshik
9
Gursoy, Dogan
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Wu, Luorong
9
Xu, Xun
9
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
International Conference on Services Management <North Cyprus)>
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Springer-Verlag GmbH
1
Technische Universität Hamburg
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Wissenschaftliches Institut für Nutzen und Effizienz im Gesundheitswesen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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International journal of hospitality management
218
Journal of retailing and consumer services
214
Journal of business research : JBR
146
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
127
The service industries journal
103
Journal of hospitality marketing & management
98
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
83
Services marketing quarterly
78
Journal of air transport management
65
Tourism management : research, policies, practice
65
Service business
62
The TQM journal : the international review of organizational improvement
62
Cogent business & management
57
International journal of quality and service sciences
56
International journal of services and operations management
56
Total quality management & business excellence
53
Journal of service research : JSR
52
International journal of productivity and quality management : IJPQM
51
International journal of quality & reliability management
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Asia Pacific journal of marketing and logistics
45
Journal of service management
45
International journal of services, economics and management
44
Managing service quality : MSQ ; an international journal
41
International journal of services and operations management : IJSOM
37
The international journal of bank marketing : IJBM
37
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
Journal of Services Marketing
34
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Journal of strategic marketing
29
Journal of the Academy of Marketing Science
29
Health marketing quarterly
27
International journal of business information systems : IJBIS
26
Journal of hospitality and tourism insights
26
Journal of service theory and practice : JSTP
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
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ECONIS (ZBW)
6,380
Other ZBW resources
167
RePEc
21
EconStor
9
BASE
2
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1
An integrated simulation-DEA approach to imporve quality care of medical centres
Azadeh, Mohammad Ali
;
Sepahi, Masoome
;
Haghighi, Sara …
- In:
International journal of process management and …
3
(
2013
)
3
,
pp. 352-370
Persistent link: https://www.econbiz.de/10010339882
Saved in:
2
Six Sigma applied to reduce
patients
' waiting time in a cancer pharmacy
Arafeh, Mazen
;
Barghash, Mahmoud A.
;
Sallam, Eman
; …
- In:
International journal of six sigma and competitive …
8
(
2013/14
)
2
,
pp. 105-124
Persistent link: https://www.econbiz.de/10010490561
Saved in:
3
Examining pathways from innovation orientation to patient satisfaction : a relational view of healthcare delivery
Dobrzykowski, David D.
;
Callaway, Stephen K.
; …
- In:
Decision sciences : DS
46
(
2015
)
5
,
pp. 863-899
Persistent link: https://www.econbiz.de/10011476929
Saved in:
4
Lean Six Sigma application in healthcare of
patients
Chaurasia, Basant
;
Garg, Dixit
;
Agarwal, Ashish
- In:
International journal of intelligent enterprise : IJIE
4
(
2017
)
3
,
pp. 275-282
Persistent link: https://www.econbiz.de/10011858586
Saved in:
5
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
6
Nurses perception of a
hospital
's process improvement on patient satisfaction
Choi, Yunsik
;
Fredendall, Lawrence D.
;
Roth, Aleda
; …
- In:
Quality management journal : QMJ
31
(
2024
)
2
,
pp. 77-101
Persistent link: https://www.econbiz.de/10014545357
Saved in:
7
The assessment of service quality in private hospitals in Amman area using the gap approach
Khraisat, Alaa
;
Sweis, Rateb J.
;
Saleh, Rawan
;
Suifan, …
- In:
International journal of productivity and quality …
22
(
2017
)
3
,
pp. 281-308
Persistent link: https://www.econbiz.de/10011861155
Saved in:
8
Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
9
Do hospitals that do the right thing have more satisfied
patients
?
Tajeu, Gabriel S.
;
Kazley, Abby Swanson
;
Menachemi, Nir
- In:
Health care management review : HCM review
40
(
2015
)
4
,
pp. 348-355
Persistent link: https://www.econbiz.de/10011374632
Saved in:
10
Assessment of patient satisfaction in tertiary care public hospitals
Mukherjee, Debarshi
;
Saha, Mahasweta
;
Chatterjee, Rajesh
; …
- In:
International journal of business innovation and …
30
(
2023
)
2
,
pp. 148-164
Persistent link: https://www.econbiz.de/10014293932
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