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~subject:"Customer satisfaction"
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Customer satisfaction
Konsumentenverhalten
79,808
Consumer behaviour
79,802
Theorie
9,090
Theory
9,071
Beziehungsmarketing
8,942
Relationship marketing
8,939
Markenführung
7,490
Brand management
7,489
Markenimage
6,673
Brand image
6,650
Online retailing
5,565
Online-Handel
5,564
Kundenzufriedenheit
5,491
USA
4,788
Social Web
4,745
Social web
4,745
United States
4,653
Online-Marketing
4,495
Internet marketing
4,474
Dienstleistungsqualität
4,323
Service quality
4,323
Brand
4,308
Markenartikel
4,294
Einzelhandel
4,144
Retail trade
4,077
Deutschland
3,959
Germany
3,757
Werbewirkung
3,611
Electronic Commerce
3,596
Advertising effects
3,588
Verbraucherverhalten
3,579
E-commerce
3,486
Experiment
3,387
Emotion
3,212
Werbung
2,937
Advertising
2,895
Private consumption
2,889
Privater Konsum
2,889
Preismanagement
2,755
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Online availability
All
Undetermined
2,967
Free
941
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Article
4,849
Book / Working Paper
640
Journal
3
Type of publication (narrower categories)
All
Article in journal
4,731
Aufsatz in Zeitschrift
4,731
Aufsatz im Buch
112
Book section
112
Hochschulschrift
72
Graue Literatur
68
Non-commercial literature
68
Thesis
49
Conference paper
47
Konferenzbeitrag
47
Arbeitspapier
40
Working Paper
40
Collection of articles of several authors
12
Sammelwerk
12
Konferenzschrift
10
Aufsatzsammlung
8
Case study
4
Collection of articles written by one author
4
Fallstudie
4
Ratgeber
4
Sammlung
4
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3
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2
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1
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1
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1
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1
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1
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1
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1
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1
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English
5,388
German
102
French
2
Author
All
Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Gustafsson, Anders
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Kim, Woo Gon
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Qu, Hailin
9
Ryu, Kisang
9
Sparks, Beverley
9
Sreejesh, S.
9
Torres, Edwin N.
9
Verhoef, Peter C.
9
Wei, Wei
9
Xu, Xun
9
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Institution
All
Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
319
International journal of hospitality management
189
Journal of business research : JBR
151
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
58
Tourism management : research, policies, practice
56
The service industries journal
50
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Service business
41
Journal of strategic marketing
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
30
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
Journal of retailing
24
International journal of services and operations management
23
Journal of internet commerce
23
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Source
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ECONIS (ZBW)
5,492
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1
Sustainable development practices in the hospitality industry : an empirical study of their impact on customer satisfaction and intentions
Prud’homme, Brigitte
;
Raymond, Louis
- In:
International journal of hospitality management
34
(
2013
),
pp. 116-126
Persistent link: https://www.econbiz.de/10009766723
Saved in:
2
Zufriedenheit, Preispräferenzen und Zahlungsbereitschaft von Privatkunden in Netzindustrien : empirische Befunde und methodische Grundlagen
Paukert, Mathias
-
2013
Persistent link: https://www.econbiz.de/10010365784
Saved in:
3
Ergonomic design and choice overload
Visentin, Matteo
;
Franssens, Samuel
;
Botti, Simona
- In:
The psychology of design : creating consumer appeal ; …
,
(pp. 275-286)
.
2016
Persistent link: https://www.econbiz.de/10011593204
Saved in:
4
Approaches to consumer satisfaction : whose choice is it, anyway
Uusitalo, Outi
-
1991
Persistent link: https://www.econbiz.de/10000814677
Saved in:
5
Journal of consumer satisfaction, dissatisfaction and complaining behavior : CS/D&CB
Las Vegas, Nev. : JCS/D&CB
;
anfangs: Provo, Utah : JCS/D&CB
-
1.1988 - 29.2016
Persistent link: https://www.econbiz.de/10000495191
Saved in:
6
On custom
Schlicht, Ekkehart
-
1992
Persistent link: https://www.econbiz.de/10000148766
Saved in:
7
Consumer behaviour in China : customer satisfaction and cultural values
Yau, Oliver H. M.
-
1993
Persistent link: https://www.econbiz.de/10000337784
Saved in:
8
Managing customer service
Hayes, Jenny
;
Dredge, Frances
-
1998
Persistent link: https://www.econbiz.de/10000641779
Saved in:
9
Consumers and services
Gabbott, Mark
;
Hogg, Gillian
-
1998
Persistent link: https://www.econbiz.de/10000643442
Saved in:
10
Customer services
Buckner, Leroy M.
;
Dorr, Eugene L.
-
1978
-
2. ed
Persistent link: https://www.econbiz.de/10000053455
Saved in:
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