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Customer satisfaction
Tourismus
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Tourism
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Bibliometrics
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Qualitätsmanagement
16,943
Quality management
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3,097
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2,852
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2,829
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Sustainable development
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Lieferkette
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International tourism
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Internationaler Tourismus
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Han, Heesup
12
Su, LuJun
10
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9
Shahin, Arash
9
Wong, IpKin Anthony
9
Medeiros, Denise Dumke de
6
So, Kevin Kam Fung
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Dwivedi, Yogesh Kumar
5
Hsu, Maxwell K.
5
Lee, Jin-soo
5
Marimon, Frederic
5
Melo, Fagner José Coutinho de melo
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Rather, Raouf Ahmad
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Sirgy, M. Joseph
5
Uysal, Muzaffer
5
Cobanoglu, Cihan
4
Gallarza, Martina G.
4
Gebauer, Judith
4
Gil Saura, Irene
4
Ha Thu Nguyen
4
Jauhari, Vinnie
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Kozak, Metin
4
Lai, Ivan K. W.
4
Lee, Choong-Ki
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Li, Xiang
4
Loureiro, Sandra Maria Correia
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Muskat, Birgit
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Adil, Mohd
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Center for Service Excellence
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Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
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European Society for Opinion and Marketing Research
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ICServ <5., 2017, Wien>
1
IPRI International Performance Research Institute
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Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Nomos Verlagsgesellschaft
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Springer International Publishing
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Steinbeis-Stiftung für Wirtschaftsförderung
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1
Technische Universität Dresden
1
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1
UVK Verlagsgesellschaft mbH
1
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1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
63
Tourism management : research, policies, practice
63
Journal of travel and tourism marketing
49
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
49
International journal of productivity and quality management : IJPQM
48
Tourism management perspectives : TMP
45
The TQM journal : the international review of organizational improvement
38
International journal of contemporary hospitality management
30
International journal of hospitality management
26
The service industries journal
23
Total quality management & business excellence
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
Journal of business research : JBR
19
International journal of quality & reliability management
18
International journal of services and operations management
18
Quality management journal : QMJ
17
Tourism review
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
16
Journal of hospitality and tourism insights
16
Journal of hospitality marketing & management
16
Cogent business & management
15
International journal of leisure and tourism marketing : IJLTM
15
Journal of retailing and consumer services
15
Journal of destination marketing & management
14
Journal of vacation marketing
14
International journal of quality and service sciences
12
International journal of services, economics and management
12
Journal of air transport management
12
International journal of services and operations management : IJSOM
11
Tourism and hospitality research : THR
11
Journal of Islamic marketing
10
Journal of vacation marketing : an international journal
10
The journal of services marketing
10
Managing service quality : MSQ ; an international journal
9
Service business
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services technology and management
8
Tourism and hospitality research : the surrey quarterly review
8
Tourism economics : the business and finance of tourism and recreation
8
Administrative Sciences : open access journal
7
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ECONIS (ZBW)
1,759
Other ZBW resources
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1
Importance-performance analysis in
tourism
: a framework for researchers
Lai, Ivan K. W.
;
Hitchcock, Michael
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 242-267
Persistent link: https://www.econbiz.de/10010508394
Saved in:
2
Customer engagement research in hospitality and
tourism
: a systematic review
Chen, Shuping
;
Han, Xiaoyun
;
Bilgihan, Anil
;
Okumus, Fevzi
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 871-904
Persistent link: https://www.econbiz.de/10012649557
Saved in:
3
The evolution of service failure and recovery research in hospitality and
tourism
: an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
4
Destination loyalty : effects oine tourists' experiences, memories, and satisfaction on intentiond
Quadri-Felitti, Donna L.
;
Fiore, Ann Marie
- In:
Tourism and hospitality research : the surrey quarterly …
13
(
2013
)
1
,
pp. 47-62
Persistent link: https://www.econbiz.de/10010351662
Saved in:
5
The Relationship of Tourists’ Loyalty with Individuals’ Normative Beliefs and
Tourism
Experience of Ecotourism
Anahid, Maryam
-
2019
tourists' loyalty to the destination at a rate of 0.20 and 0.21, respectively. These results can help
tourism
activists to …
Persistent link: https://www.econbiz.de/10012891365
Saved in:
6
Investigating the mediating role of visitor satisfaction in the relationship between memorable
tourism
experiences and behavioral intentions in heritage
tourism
context
Mostafa Rasoolimanesh, S.
;
Seyfi, Siamak
;
Rather, Raouf …
- In:
Tourism review
77
(
2022
)
2
,
pp. 687-709
Persistent link: https://www.econbiz.de/10012939776
Saved in:
7
Understanding memorable
tourism
experiences and behavioural intentions of heritage tourists
Mostafa Rasoolimanesh, S.
;
Seyfi, Siamak
;
Hall, Colin …
- In:
Journal of destination marketing & management
21
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013041346
Saved in:
8
Determining adventure tourist loyalty : mediating role of tourist satisfaction and quality of life
Rohman, Fatchur
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 255-265
Persistent link: https://www.econbiz.de/10012671378
Saved in:
9
Model of increasing tourists revisit intention : utilizing the environment as an ecotourism area
Dagustani, Dani
;
Kurniawan, Gatot Iwan
;
Vidyastuti, …
-
2022
Persistent link: https://www.econbiz.de/10013197653
Saved in:
10
Sentiment analysis for
tourism
Thelwall, Mike
- In:
Big data and innovation in tourism, travel, and …
,
(pp. 87-104)
.
2019
Persistent link: https://www.econbiz.de/10012005222
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