Similar Search Results

How integrated store-service quality promotes omnichannel shoppers' word-of-mouth behaviors : the moderating role of perceived relationship investment and the shopper's perceived v...

Natarajan, Thamaraiselvan; Raghavan, Deepak Ramanan Veera - In: The TQM journal : the international review of … 36 (2024) 4, pp. 1113-1144

Persistent link: https://www.econbiz.de/10014547961

Predicting customer loyalty to Airbnb using PLS-SEM : the role of authenticity, interactivity, involvement and customer engagement

Sallaku, Rezarta; Vigolo, Vania - In: The TQM journal : the international review of … 36 (2024) 5, pp. 1346-1368

Persistent link: https://www.econbiz.de/10014548986

A meta-model of customer brand loyalty and its antecedents

Desveaud, Kathleen; Mandler, Timo; Eisend, Martin - In: Journal of business research : JBR 176 (2024), pp. 1-12

Persistent link: https://www.econbiz.de/10014550337

The influence of servicescape on behavioral intentions of customers in hospitals post the COVID-19 pandemic

Batra, Manik; Taneja, Udita - In: International journal of pharmaceutical and healthcare … 18 (2024) 2, pp. 169-197

Persistent link: https://www.econbiz.de/10014550348

A goal-driven framework for compliance-dependent services : pathways to customer satisfaction and well-being

Tang, Chuanyi; Guo, Lin; Gruen, Thomas - In: Journal of business research : JBR 177 (2024), pp. 1-11

Persistent link: https://www.econbiz.de/10014551048

Examining the influence of multiple dimensions of authentic dining experiences

Kim, Jonghyeong; Song, Hanqun - In: The service industries journal 44 (2024) 5/6, pp. 317-341

Persistent link: https://www.econbiz.de/10014551098

SERVQUAL model with extended variables of safety awareness and energy conservation : impact on consumer satisfaction with mediating and moderating effect

Bhojak, Nimesh P.; Modi, Ashwin; Momin, Mohammadali - In: International journal of energy sector management 18 (2024) 4, pp. 857-872

Persistent link: https://www.econbiz.de/10014551298

"Look me in the eye, customer" : how do face-to-face interactions in peer-to-peer sharing economy services affect customers' misbehavior concealment intentions?

Ozuna, Edna; Steinhoff, Lena - In: Journal of business research : JBR 177 (2024), pp. 1-22

Persistent link: https://www.econbiz.de/10014551495

Understanding customer satisfaction in curated subscription services : moderating roles of subscription time and information disclosure

Li, Zhuo; Xuefeng, Zhao; Ou, Grace - In: Information & management : the internat. journal of … 60 (2023) 6, pp. 1-18

Persistent link: https://www.econbiz.de/10014459265

The role of shopping sophistication in creating satisfying purchase outcomes

Newell, Stephen J.; Wu, Bob T.; Titus, Philip A.; … - In: American Journal of Business 26 (2012) 2, pp. 129-144

Purpose – The purpose of this paper is to address the following questions: are sophisticated consumers more likely to be satisfied with their purchases? Are consumers who are more knowledgeable more apt to feel in control of their purchase decisions? Are they more likely to believe the...

Persistent link: https://www.econbiz.de/10010610968