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An empirical investigation of the correlates of satisfaction in public schools
Bejou, Azam - In: Journal of relationship marketing : innovations & … 12 (2013) 4, pp. 243-260
Persistent link: https://www.econbiz.de/10010244785
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Customer relationship management, exit-voice-loyalty, and satisfaction : the case of public schools
Bejou, Azam - In: Journal of relationship marketing : innovations & … 11 (2012) 2, pp. 57-71
Persistent link: https://www.econbiz.de/10009567441
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Retrospective: service failure and loyalty : an exploratory empirical study of airline customers
Palmer, Adrian; Bejou, David - In: The journal of services marketing 30 (2016) 5, pp. 480-484
Persistent link: https://www.econbiz.de/10011615517
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Trust, ethics and relationship satisfaction
Bejou, David; Ennew, Christine T.; Palmer, Adrian - In: International Journal of Bank Marketing 16 (1998) 4, pp. 170-175
The development of effective customer relationships is increasingly recognised as an important component of marketing strategies, particularly in the case of service industries. Developing and maintaining satisfactory customer relationships can help to reduce perceived risk, reduce transactions...
Persistent link: https://www.econbiz.de/10014760302