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Country club members' perceptions of value, image congruence, and switching costs : an exploratory study of country club members' loyalty
Back, Ki-joon; Lee, Jin-soo - In: Journal of hospitality & tourism research : JHTR ; the … 33 (2009) 4, pp. 528-546
Persistent link: https://www.econbiz.de/10003903187
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Two-level model of customer retention in the US mobile telecommunications service market
Seo, Dong Back; Ranganathan, C.; Babad, Yair - In: Telecommunications policy : the international journal … 32 (2008) 3/4, pp. 182-196
Persistent link: https://www.econbiz.de/10003698652
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Gender-moderating effect on e-shopping behavior : a cross-cultural study of the United States and Saudi Arabia
Heinrichs, John H.; Aali, Abdulrahman Yousef al-; Lim, … - In: Journal of global marketing 29 (2016) 1/5, pp. 85-97
Persistent link: https://www.econbiz.de/10011654069
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Switching behaviour model in the Jordanian internet sector : an integration of the TPB and customer loyalty
Al Naimi, Husam; Al Khasawneh, Mohammad Hamdi - In: International journal of electronic marketing and … 8 (2017) 3, pp. 185-211
Persistent link: https://www.econbiz.de/10011849090
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Does brand personality and perceived product quality play a major role in mobile phone consumers' switching behaviour?
Nikhashemi, S. R.; Naser Valaei; Arun Kumar Tarofder - In: Global business review 18 (2017) 3, pp. 108-127
Persistent link: https://www.econbiz.de/10011745486
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Consumer loyalty in sport spectatorship services : the relationships with consumer satisfaction and team identification
Bodet, Guillaume; Bernache-Assollant, Iouri - In: Psychology & marketing 28 (2011) 8, pp. 781-802
Persistent link: https://www.econbiz.de/10009267754
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Switching barriers and customer retention : why customers dissatisfied with online service recovery remain loyal
Li, Chia-Ying - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 370-393
Persistent link: https://www.econbiz.de/10011400714
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Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio; Eberle, Luciene; Bebber, Suélen - In: Journal of relationship marketing : innovations & … 14 (2015) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
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How procedural, financial and relational switching costs affect customer satisfaction, repurchase intentions, and repurchase behavior : a meta-analysis
Blut, Markus; Frennea, Carly M.; Mittal, Vikas; … - In: International journal of research in marketing : IJRM ; … 32 (2015) 2, pp. 226-229
Persistent link: https://www.econbiz.de/10011337495
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Study of social ties as one kind of switching costs : a new typology
Shi, Wenhua; Ma, Jianmei; Ji, Chen - In: The journal of business & industrial marketing 30 (2015) 5, pp. 648-661
Persistent link: https://www.econbiz.de/10011341886