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Customer satisfaction
Marketing theory
3,221
Marketingtheorie
3,073
Kundenwert
2,590
Customer value
2,529
Relationship marketing
1,737
Beziehungsmarketing
1,718
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772
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671
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465
Customer integration
379
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379
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342
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310
Service quality
299
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Lieferantenmanagement
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History of economic thought
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Gallarza, Martina G.
6
Gil Saura, Irene
5
Homburg, Christian
5
Gligor, David M.
4
Le Nguyen Hau
4
Sesé, F. Javier
4
Verhoef, Peter C.
4
Al Haj Eid, Mohammad Badi’
3
Dandis, Ala' Omar
3
Del Chiappa, Giacomo
3
Hollebeek, Linda D.
3
Itani, Omar S.
3
Matzler, Kurt
3
McColl-Kennedy, Janet R.
3
Mostafa Rasoolimanesh, S.
3
Pham Ngoc Thuy
3
Russo, Ivan
3
Vera, Jorge
3
Ahn, Jiseon
2
Al Nasser, Amjad
2
Arteaga, Francisco
2
Arteaga-Moreno, Francisco
2
Blocker, Christopher P.
2
Bressolles, Grégory
2
Cheung, Fung Yi Millissa
2
Chon, Kaye
2
Cobelli, Nicola
2
Confente, Ilenia
2
Conti, Tito
2
Cook, Robert L.
2
Danaher, Tracey S.
2
Dedeoğlu, Bekir Bora
2
Doorn, Jenny van
2
Douven, Salima S.
2
Durrieu, Francois
2
Edvardsson, Bo
2
Eriksson, Maria
2
Eskafi, Maryam
2
Garver, Michael S.
2
Grégoire, Yany
2
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ISM University of Management and Economics
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Journal of retailing and consumer services
17
International journal of hospitality management
16
Journal of the Academy of Marketing Science
7
The journal of services marketing
7
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of business research : JBR
6
Journal of service research : JSR
6
The service industries journal
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
The TQM journal : the international review of organizational improvement
5
Tourism management : research, policies, practice
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Journal of vacation marketing
4
Service business
4
Cogent business & management
3
European Journal of Marketing
3
International journal of contemporary hospitality management
3
International journal of leisure and tourism marketing : IJLTM
3
International journal of services and operations management
3
Journal of air transport management
3
Journal of marketing
3
Journal of retailing
3
Management decision : MD
3
Strategic Direction
3
American Journal of Business
2
European journal of marketing : EJM
2
Expert journal of marketing
2
Gabler Edition Wissenschaft / Marketing und Innovationsmanagement
2
International journal of electronic commerce : IJEC
2
International journal of market research
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of retail & distribution management
2
International journal of services, economics and management
2
Journal of Business & Industrial Marketing
2
Journal of business-to-business marketing
2
Journal of consumer behaviour : an international research review
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality and tourism insights
2
Journal of hospitality marketing & management
2
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ECONIS (ZBW)
342
Other ZBW resources
17
RePEc
3
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1
The value co-creation process as a determinant of customer satisfaction
Vega-Vazquez, Manuela
;
Revilla-Camacho, María Ángeles
; …
- In:
Management decision : MD
51
(
2013
)
10
,
pp. 1945-1953
Persistent link: https://www.econbiz.de/10010198589
Saved in:
2
An integrated model of corporate brand experience and customer value co-creation behaviour
Shamim, Amjad
;
Ghazali, Zulkipli
;
Albinsson, Pia A.
- In:
International journal of retail & distribution management
44
(
2016
)
2
,
pp. 139-158
Persistent link: https://www.econbiz.de/10011552612
Saved in:
3
Linking perceptual and behavioral customer metrics to multiperiod customer profitability : a comprehensive service-profit chain application
Larivière, Bart
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10003750002
Saved in:
4
Value cocreation in service interactions : dimensions and antecedents
Neghina, Carmen
;
Caniëls, Marjolein
;
Bloemer, Johanna M.
; …
- In:
Marketing theory
15
(
2015
)
2
,
pp. 221-242
Persistent link: https://www.econbiz.de/10011494612
Saved in:
5
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
6
B2B relationship calculus : quantifying resource effects in service-dominant logic
DeLeon, Anthony J.
;
Chatterjee, Sharmila C.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 402-427
Persistent link: https://www.econbiz.de/10011685005
Saved in:
7
More is not always better : the impact of value co-creation fit on B2B and B2C customer satisfaction
Gligor, David M.
;
Maloni, Michael J.
- In:
Journal of business logistics
43
(
2022
)
2
,
pp. 209-237
Persistent link: https://www.econbiz.de/10013347430
Saved in:
8
Attitudes, perceptions, and responses of purchasers versus subscribers-only for daily deals on hospitality products
Ong, Beng Soo
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 180-201
Persistent link: https://www.econbiz.de/10010526367
Saved in:
9
A model of market positioning based on value creation and service quality in the lodging industry : an empirical application of online customer reviews
Rodríguez-Díaz, Manuel
;
Espino Rodríguez, Tomás F.
; …
- In:
Tourism economics : the business and finance of tourism …
21
(
2015
)
6
,
pp. 1273-1294
Persistent link: https://www.econbiz.de/10011443637
Saved in:
10
How customer expectations become adjusted after purchase
Lin, Chinho
;
Lekhawipat, Watcharee
- In:
International journal of electronic commerce : IJEC
20
(
2015/2016
)
4
,
pp. 443-469
Persistent link: https://www.econbiz.de/10011550928
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