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Audit quality across non-audit...
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Customer satisfaction
Service quality
21,605
Dienstleistungsqualität
20,854
Qualitätsmanagement
16,836
Quality management
15,156
Wirtschaftsprüfung
13,585
Financial audit
13,051
Kundenzufriedenheit
6,428
Benchmarking
6,032
Deutschland
4,854
Theorie
4,665
Theory
4,578
Consumer behaviour
4,550
Konsumentenverhalten
4,500
Germany
4,321
Relationship marketing
4,242
Beziehungsmarketing
4,229
USA
3,769
United States
3,617
Internal control
2,920
Internes Kontrollsystem
2,905
Jahresabschlussprüfung
2,718
Corporate Governance
2,413
Corporate governance
2,390
Financial statement audit
2,362
Product quality
2,290
Produktqualität
2,277
Krankenhaus
2,269
Gebühr
2,233
Hospital
2,177
Charges
2,001
Health care
1,886
Gesundheitsversorgung
1,849
Honorar
1,682
Gesundheitswesen
1,636
Fee (Remuneration)
1,597
Health care system
1,573
Performance measurement
1,517
Performance-Messung
1,439
Standardisierung
1,423
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Undetermined
3,155
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1,114
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5,839
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801
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5,441
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170
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research-article
147
Graue Literatur
74
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74
Hochschulschrift
60
Conference paper
54
Konferenzbeitrag
54
Arbeitspapier
49
Working Paper
49
Case study
36
Fallstudie
36
Thesis
36
Collection of articles of several authors
17
Sammelwerk
17
case-report
13
Konferenzschrift
12
conceptual-paper
11
review-article
11
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9
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9
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4
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4
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4
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3
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3
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2
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6,461
German
159
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20
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1
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Sharma, Piyush
21
Usman, Osly
19
Wong, IpKin Anthony
16
Balaji, M. S.
15
Shahin, Arash
15
McColl-Kennedy, Janet R.
14
Söderlund, Magnus
14
Gustafsson, Anders
13
Bilgihan, Anil
12
Amin, Muslim
11
Grégoire, Yany
11
Ringle, Christian M.
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Edvardsson, Bo
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Izogo, Ernest Emeka
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Akroush, Mamoun N.
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Bonfanti, Angelo
8
Bujisic, Milos
8
Gursoy, Dogan
8
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
IPRI International Performance Research Institute
1
Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
International Conference on Services Management <North Cyprus)>
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
214
International journal of hospitality management
212
Journal of business research : JBR
143
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
141
The journal of services marketing
129
The service industries journal
104
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
92
Journal of travel and tourism marketing
83
Services marketing quarterly
78
The TQM journal : the international review of organizational improvement
73
International journal of productivity and quality management : IJPQM
66
Journal of air transport management
65
Tourism management : research, policies, practice
65
Service business
60
International journal of quality and service sciences
57
Total quality management & business excellence
57
Cogent business & management
55
International journal of services and operations management
55
Journal of service research : JSR
53
International journal of quality & reliability management
51
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Journal of service management
45
Managing service quality : MSQ ; an international journal
42
Quality management journal : QMJ
37
The international journal of bank marketing : IJBM
37
International journal of services and operations management : IJSOM
36
Journal of Asian finance, economics and business : JAFEB
34
Journal of Services Marketing
34
International journal of electronic marketing and retailing : IJEMR
30
Journal of strategic marketing
30
Journal of service research
29
Journal of the Academy of Marketing Science
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
International journal of business information systems : IJBIS
25
Journal of service theory and practice : JSTP
25
Psychology & marketing
25
Tourism management perspectives : TMP
25
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Source
All
ECONIS (ZBW)
6,419
Other ZBW resources
190
RePEc
20
EconStor
9
BASE
2
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1
The control process effectiveness : organization versus customer
Barkai, Ofer
- In:
Journal of business & economics research
11
(
2013
)
8
,
pp. 345-352
Persistent link: https://www.econbiz.de/10009793000
Saved in:
2
The effects of perceived service quality of audit firms on satisfaction and behavioural intentions : a research on the Istanbul stock exchange listed companies
Türk, Zeynep
;
Avcilar, Mutlu Yüksel
- In:
Research journal of business management
4
(
2010
)
2
,
pp. 156-166
Persistent link: https://www.econbiz.de/10008839975
Saved in:
3
Qualitätssicherung im Treuhandwesen
Koller, Thomas
- In:
Treuhand und Revision : Jahrbuch ...
(
2016
),
pp. 87-101
Persistent link: https://www.econbiz.de/10011632539
Saved in:
4
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
5
What contributes to auditee satisfaction in external ISO 9001 audits?
Lenning, Jan
;
Gremyr, Ida
;
Raharjo, Hendry
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1877-1895
Persistent link: https://www.econbiz.de/10014320957
Saved in:
6
Client assessments of their audit experiences : the role of experience quality, similarity and client participation
Jomjai Sampet
;
Naruanard Sarapaivanich
;
Erboon Ekasingh
; …
- In:
Asian review of accounting
32
(
2024
)
1
,
pp. 166-186
Persistent link: https://www.econbiz.de/10014486529
Saved in:
7
A dual quality function deployment approach for
benchmarking
service quality
Park, Hyojin
;
Geum, Youngjung
;
Park, Yongtae
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 569-582
Persistent link: https://www.econbiz.de/10011305704
Saved in:
8
How better client service performance affects auditors' willingness to challenge management's preferred accounting
Ricci, Michael A.
- In:
Accounting, organizations and society : an …
103
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013485822
Saved in:
9
Integrating Kano customer satisfaction coefficient and SIPA grid for service quality improvement
Oey, Elia
;
Paramitha, Tiara
;
Novita, Novita
- In:
International journal of productivity and quality …
31
(
2020
)
2
,
pp. 167-188
Persistent link: https://www.econbiz.de/10012516274
Saved in:
10
Measuring the service quality of luxury hotel chains in the USA
Min, Ho-key
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
Saved in:
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