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Consumer anger: a label in search of meaning
Antonetti, Paolo - In: European journal of marketing : EJM 50 (2016) 9/10, pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837
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Reprisal, retribution and requital : investigating customer retaliation
Funches, Venessa; Markley, Melissa; Davis, Lenita - In: Journal of business research : JBR 62 (2009) 2, pp. 231-238
Persistent link: https://www.econbiz.de/10003810562
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A comprehensive model of customer direct and indirect revenge : understanding the effects of perceived greed and customer power
Grégoire, Yany; Laufer, Daniel; Tripp, Thomas M. - In: Journal of the Academy of Marketing Science 38 (2010) 6, pp. 738-758
Persistent link: https://www.econbiz.de/10008779087
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Collaborative consumption : determinants of satisfaction and the likelihood of using a sharing economy option again
Möhlmann, Mareike - In: Journal of consumer behaviour : an international … 14 (2015) 3, pp. 193-207
Persistent link: https://www.econbiz.de/10011376294
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How do destination negative events trigger tourists' perceived betrayal and boycott? : the moderating role of relationship quality
Su, LuJun; Jia, Bocong; Huang, Yinghua - In: Tourism management : research, policies, practice 92 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013326665
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The impact of banks adoption of multi-channels mix on the internet banking service encounter quality : the case of Arab Middle East region
Migdadi, Yazan Khalid Abed-Allah; Omary, Ola Maher Al. - In: International journal of services and standards 12 (2017) 1, pp. 47-63
Persistent link: https://www.econbiz.de/10011874861
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The dark side of product quality : how product-harm crises affect customers and financial markets
Busse, Sarah - 2014
Persistent link: https://www.econbiz.de/10011282115
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Service quality and acculturation : advancing immigrant healthcare utilization
Davis, Kathryn Simons; Mohan, Mayoor; Rayburn, Steven W. - In: The journal of services marketing 31 (2017) 4/5, pp. 362-372
Persistent link: https://www.econbiz.de/10011742696
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Revisiting the host city : an empirical examination of sport involvement, place attachment, event satisfaction and spectator intentions at the London Olympics
Brown, Graham; Smith, Andrew; Assaker, Guy - In: Tourism management : research, policies, practice 55 (2016), pp. 160-172
Persistent link: https://www.econbiz.de/10011496339
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Drivers of Customer Satisfaction : Perspectives From the Food Retail Sector of an Arab Nation
Sohail, M. Sadiq - 2015
Customer satisfaction has come to occupy strategic heights given the growing competitiveness of the food retail market in Saudi Arabia. The purpose of this paper is to examine the key drivers of customer satisfaction. The paper examines the relationship among the extent of store familiarity,...
Persistent link: https://www.econbiz.de/10013016618