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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
82,818
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80,338
Tourismus
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10,341
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5,350
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5,228
Germany
5,103
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4,779
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4,771
Service quality
4,694
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4,694
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4,637
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4,632
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4,334
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4,324
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Han, Heesup
64
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26
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23
Usman, Osly
22
Wong, IpKin Anthony
20
Hyun, Sunghyup Sean
18
Bilgihan, Anil
17
Prentice, Catherine
17
Su, LuJun
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Loureiro, Sandra Maria Correia
14
Söderlund, Magnus
14
Jang, Soocheong
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Rather, Raouf Ahmad
12
Wu, Luorong
12
Assaker, Guy
11
Chua, Bee-Lia
11
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11
Keiningham, Timothy
11
Qu, Hailin
11
Ryu, Kisang
11
Ahn, Jiseon
10
Albayrak, Tahir
10
Barnes, Donald C.
10
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10
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10
Lee, Choong-Ki
10
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10
Muskat, Birgit
10
Quach, Sara
10
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10
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10
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
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University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Ernst-Moritz-Arndt-Universität Greifswald
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
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1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
320
International journal of hospitality management
190
Journal of business research : JBR
163
Journal of travel and tourism marketing
128
Tourism management : research, policies, practice
120
The journal of services marketing
104
Journal of hospitality marketing & management
100
International journal of contemporary hospitality management
87
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
85
Cogent business & management
78
Tourism management perspectives : TMP
68
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
61
Services marketing quarterly
59
The service industries journal
59
Asia Pacific journal of marketing and logistics
50
Psychology & marketing
48
Tourism analysis : an interdisciplinary tourism & hospitality journal
48
International journal of electronic marketing and retailing : IJEMR
43
Service business
43
Journal of strategic marketing
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of hospitality and tourism insights
38
Journal of service management
38
Journal of service research : JSR
38
Journal of vacation marketing
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of Asian finance, economics and business : JAFEB
32
Journal of Islamic marketing
32
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
30
The TQM journal : the international review of organizational improvement
29
International journal of retail and distribution management
27
Journal of air transport management
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
Journal of the Academy of Marketing Science
27
Total quality management & business excellence
27
International journal of quality and service sciences
26
International journal of services, economics and management
26
International journal of retail & distribution management
25
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ECONIS (ZBW)
6,185
Other ZBW resources
180
BASE
2
RePEc
1
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1
Understanding consumer enchantment via paranormal
tourism
, part I, conceptual review
Drinkwater, Kenneth
;
Massullo, Brandon
;
Dagnall, Neil
; …
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 195-215
Persistent link: https://www.econbiz.de/10013256790
Saved in:
2
Understanding consumer enchantment via paranormal
tourism
, part II, preliminary rasch validation
Houran, James
;
Lange, Rense
;
Laythe, Brian
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 216-230
Persistent link: https://www.econbiz.de/10013256791
Saved in:
3
Customer experience and engagement in
tourism
destinations : the experiential marketing perspective
Rather, Raouf Ahmad
- In:
Journal of travel and tourism marketing
37
(
2020
)
1
,
pp. 15-32
Persistent link: https://www.econbiz.de/10012289255
Saved in:
4
An examination of the relationship between co-creation and well-being : an application in the case of
tourism
Dekhili, Sihem
;
Hallem, Yousra
- In:
Journal of travel and tourism marketing
37
(
2020
)
1
,
pp. 33-47
Persistent link: https://www.econbiz.de/10012289256
Saved in:
5
Exploring the impacts of national image, service quality, and perceived value on international tourist behaviors : a Nepali case
Zhang, Juyan
;
Adhikari, Dharma
;
Fahmy, Shahira
;
Kang, Seok
- In:
Journal of vacation marketing
26
(
2020
)
4
,
pp. 473-488
Persistent link: https://www.econbiz.de/10012265245
Saved in:
6
Customer experience and commitment on eWOM and revisit intention : a case of Taladtongchom Thailand
Wanwisa Paisri
;
Chutima Ruanguttamanun
;
Narissara …
- In:
Cogent business & management
9
(
2022
)
1
,
pp. 1-23
investigates whether commitment mediates the relationship between customer experience, eWOM, and revisit intention in the
tourism
…
Persistent link: https://www.econbiz.de/10014434067
Saved in:
7
A systematic approach to scale development in tourist shopping satisfaction : linking destination attributes and shopping experience
Wong, IpKin Anthony
;
Wan, Penny Yim King
- In:
Journal of travel research : a quarterly publication of …
52
(
2013
)
1
,
pp. 29-41
Persistent link: https://www.econbiz.de/10009749889
Saved in:
8
Essential customer service factors and the segmentation of older visitors within wellness
tourism
based on hot springs hotels
Chen, Kaung-hwa
;
Liu, Hsiou-hsiang
;
Chang, Feng-hsiang
- In:
International journal of hospitality management
35
(
2013
),
pp. 122-132
Persistent link: https://www.econbiz.de/10010225832
Saved in:
9
Service fairness, consumption emotions, satisfaction, and behavioral intentions : the experience of Chinese heritage tourists
Su, LuJun
;
Hsu, Maxwell K.
- In:
Journal of travel and tourism marketing
30
(
2013
)
7/8
,
pp. 786-805
Persistent link: https://www.econbiz.de/10010246263
Saved in:
10
Spanish internet users and
tourism
: analysis of online tourist behaviour among experienced users
Garrido-Pintado, Pablo
- In:
Enlightening tourism : ET ; a pathmaking journal
3
(
2013
)
1
,
pp. 19-43
Persistent link: https://www.econbiz.de/10010337182
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