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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
82,818
Konsumentenverhalten
80,338
Theorie
9,522
Theory
9,346
Relationship marketing
9,075
Beziehungsmarketing
9,045
Brand management
7,558
Markenführung
7,517
Brand image
6,705
Markenimage
6,665
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5,669
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5,658
Kundenzufriedenheit
5,583
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5,431
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5,427
USA
4,952
United States
4,709
Online-Marketing
4,670
Internet marketing
4,661
Innovation adoption
4,636
Innovationsakzeptanz
4,584
Service quality
4,483
Dienstleistungsqualität
4,438
Brand
4,318
Markenartikel
4,306
Deutschland
4,294
Einzelhandel
4,211
Retail trade
4,168
Germany
4,011
Electronic Commerce
3,937
E-commerce
3,823
Werbewirkung
3,649
Advertising effects
3,611
Verbraucherverhalten
3,588
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3,479
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3,231
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3,049
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2,966
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2,873
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Han, Heesup
55
Mattila, Anna S.
27
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Söderlund, Magnus
14
Gustafsson, Anders
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Keiningham, Timothy
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Qu, Hailin
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Hsu, Maxwell K.
9
Kim, Woo Gon
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Sparks, Beverley
9
Sreejesh, S.
9
Torres, Edwin N.
9
Verhoef, Peter C.
9
Wei, Wei
9
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Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Georg-August-Universität Göttingen
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
Technische Universität Hamburg
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
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Published in...
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Journal of retailing and consumer services
321
International journal of hospitality management
186
Journal of business research : JBR
153
The journal of services marketing
102
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
78
Cogent business & management
74
Tourism management : research, policies, practice
59
Services marketing quarterly
58
The service industries journal
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
41
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
30
International journal of retail and distribution management
27
Journal of Islamic marketing
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
International journal of business information systems : IJBIS
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Total quality management & business excellence
25
Journal of hospitality and tourism insights
24
Journal of retailing
24
Journal of vacation marketing
24
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ECONIS (ZBW)
5,578
Other ZBW resources
159
BASE
2
RePEc
1
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1
The impact of user perceptions of AR on purchase intention of location-based AR navigation systems
Jung, Timothy
;
Bae, Sujin
;
Moorhouse, Natasha
;
Kwon, Ohbyung
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012581917
Saved in:
2
Customer inspiration in the augmented reality online shopping context : antecedents and consequences
Kasamani, Tamara
;
Abass, Alaa
;
Mostapha, Nahale
- In:
Middle East journal of management : MEJM
10
(
2023
)
5
,
pp. 551-573
Persistent link: https://www.econbiz.de/10014424528
Saved in:
3
Delineating the role of mood maintenance in augmenting reality (AR) service experiences : an application in tourism
Huang, Tseng-Lung
;
Tsiotsou, Rodoula H.
;
Liu, Ben Shaw-ching
- In:
Technological forecasting & social change : an …
189
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014266207
Saved in:
4
Customer-centric virtual reality applications adoption in the hospitality industry : quality-value-based adoption model
Rafdinal, Wahyu
;
Wibisono, Nono
;
Setiawati, Lina
- In:
Journal of hospitality and tourism insights
7
(
2024
)
3
,
pp. 1594-1614
Persistent link: https://www.econbiz.de/10015053004
Saved in:
5
The impact of virtual, augmented and mixed reality technologies on the customer experience
Flavián Blanco, Carlos
;
Ibáñez-Sánchez, Sergio
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 547-560
Persistent link: https://www.econbiz.de/10012024008
Saved in:
6
Engaging the customer with augmented reality and employee services to enhance equity and loyalty
Butt, Asad
;
Ahmad, Hassan
;
Ali, Fayaz
;
Muzaffar, Asif
; …
- In:
International journal of retail and distribution management
51
(
2023
)
5
,
pp. 629-652
Persistent link: https://www.econbiz.de/10014281091
Saved in:
7
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
8
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
9
Blending the real world and the virtual world : exploring the role of flow in augmented reality experiences
Barhorst, Jennifer Brannon
;
McLean, Graeme J.
;
Shah, Esta
; …
- In:
Journal of business research : JBR
122
(
2021
),
pp. 423-436
Persistent link: https://www.econbiz.de/10012420427
Saved in:
10
Discernible impact of augmented reality on retail customer's experience, satisfaction and willingness to buy
Poushneh, Atieh
;
Vasquez-Parraga, Arturo Z.
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 229-234
Persistent link: https://www.econbiz.de/10011629060
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