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Antecedents of customer satisfaction in internet banking : Technology Acceptance Model (TAM) redefined
George, Ajimon; Kumar, G. S. Gireesh - In: Global business review 14 (2013) 4, pp. 627-638
Persistent link: https://www.econbiz.de/10010258595
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Validation of a scale for measuring problems in internet banking and their effect on customer satisfaction
George, Ajimon; Kumar, G. S. Gireesh - In: Vision : the journal of business perspective 19 (2015) 4, pp. 312-323
Persistent link: https://www.econbiz.de/10011488677
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The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen - In: International journal of electronic customer … 13 (2021) 2, pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
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Understanding drivers of self-service technologies (SSTs) satisfaction and marketing bottom lines : evidence from Nigeria
Ugwuanyi, Chidera C.; Oraedu, Chukwunonso; Ifediora, … - 2022
Whilst self-service technologies (SSTs) are novel and evolving, they have rapidly grown popular across various retail service settings. Having been introduced into the Nigerian banking space, the level of customers' satisfaction from the system is still unknown given that it has disrupted the...
Persistent link: https://www.econbiz.de/10013186801
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The impact of e-service on hotels' booking : adjusted TAM framework for customers' intentions to book hotels online
Vrontis, Demetris; Massoud, Mazen; Dennaoui, Hassan; El … - In: Global business & economics review 26 (2022) 3, pp. 285-313
Persistent link: https://www.econbiz.de/10013193843
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Task-technology fit, user satisfaction, and information system acceptance in relief and social services sector
Dahleez, Khalid Abed; El-Gherbawi, Khaled Bassam - In: International journal of business information systems : … 38 (2021) 2, pp. 145-167
Persistent link: https://www.econbiz.de/10012695165
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An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul; Jebarajakirthy, Charles; Shankar, Amit - In: Journal of strategic marketing 29 (2021) 2, pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
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Influencer review effect on customer purchase intention : an extension of TAM
Sethi, Ruhi; Kapoor, Deepa - In: International journal of e-business research : an … 17 (2021) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10012501775
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The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen - In: International journal of electronic customer … 9 (2015) 1, pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
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Performance measure of online system acceptance and customer satisfaction through airlines websites in Malaysia
Khan, Humera; Dominic, P. D. D. - In: International journal of business innovation and research 12 (2017) 4, pp. 508-524
Persistent link: https://www.econbiz.de/10011719273