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Evaluating impacts of the physical servicescape on satisfaction in cancer care waiting experiences

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Enhancing customer experience in the service industry : a global perspective

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Enhancing customer experience in the service industry : a global perspective

Altinay, Levent (contributor); Poudel, Surya, (contributor) - 2016

This book provides a new and definitive overview of customer experience and how it can be managed and enhanced in one of the most dynamic industries in the world-the service industry. Its highly qualified international team of contributors ensures that it adopts a global perspective, and clearly...

Persistent link: https://www.econbiz.de/10013454755