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Customer satisfaction
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International journal of hospitality management
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Service business
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Procedural justice, ethical climate and service outcomes in restaurants
Luria, Gil
;
Yagil, Dana
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 276-283
Persistent link: https://www.econbiz.de/10003687502
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2
Customer forgiveness of unsatisfactory service : manifestations and antecedents
Yagil, Dana
;
Luria, Gil
- In:
Service business
10
(
2016
)
3
,
pp. 557-579
Persistent link: https://www.econbiz.de/10011722357
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