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Do hospitals that do the right thing have more satisfied patients?

Tajeu, Gabriel S.; Kazley, Abby Swanson; Menachemi, Nir - In: Health care management review : HCM review 40 (2015) 4, pp. 348-355

Persistent link: https://www.econbiz.de/10011374632

Measuring service quality perceptions of Indian e-retailers : an evaluative study

Chavadi, Chandan Andanesh; Menon, Sindhu R.; Sirothiya, … - In: Metamorphosis : a journal of management research 18 (2019) 2, pp. 92-102

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Process quality and collaboration quality on B2B e‐commerce

Victor Chen, Jengchung; Chen, Yawen; Paolo S. … - In: Industrial Management & Data Systems 113 (2013) 6, pp. 908-926

Purpose – The purpose of this study is to propose two additions to the existing IS success model to influence usefulness and satisfaction, and ultimately customer loyalty. This study posits that process quality and collaboration quality will significantly influence perceptions on satisfaction,...

Persistent link: https://www.econbiz.de/10014826166

How can I be as attractive as a Fitness YouTuber in the era of COVID-19? : the impact of digital attributes on flow experience, satisfaction, and behavioral intention

Kim, Min-Seong - In: Journal of retailing and consumer services 64 (2022), pp. 1-15

Persistent link: https://www.econbiz.de/10013209479

Topics and research trends of health clubs management : will innovation be part of the fitness industry research interests?

Miragaia, Dina Alexandra Marques; Constantino, Magda Sousa - In: International journal of sport management and marketing … 19 (2019) 1/2, pp. 129-146

Persistent link: https://www.econbiz.de/10012059501

Consumer behaviour and sport services : an examination of fitness centre loyalty

García-Fernández, Jeronimo; Gálvez-Ruíz, Pablo; … - In: International journal of sport management and marketing … 18 (2018) 1/2, pp. 8-23

Persistent link: https://www.econbiz.de/10011884667

From customer readiness to customer retention : the mediating role of customer psychological and behavioral engagement

Torkzadeh, Samaneh; Zolfagharian, Mohammadali; … - In: European journal of marketing 56 (2022) 7, pp. 1799-1829

Persistent link: https://www.econbiz.de/10013352641