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Customer satisfaction
Garantie
11
Warranty
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Quality management
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Qualitätsmanagement
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Product quality
5
Produktqualität
5
Dienstleistungsqualität
3
Kosten
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Turkey
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Airlines
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Consumer behaviour
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Kano
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Kosten-Nutzen-Analyse
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Multi-criteria analysis
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Servqual
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Mitra, Amitava
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Basfirinci, Cigdem
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Patankar, Jayprakash G.
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Advances in business and management forecasting
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Journal of air transport management
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ECONIS (ZBW)
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1
Estimation of penalty costs in service industries
Mitra, Amitava
;
Patankar, Jayprakash G.
- In:
Advances in business and management forecasting
9
(
2013
),
pp. 47-57
Persistent link: https://www.econbiz.de/10009745405
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2
A cross cultural investigation of airlines service quality throgh integration of Servqual and the Kano model
Basfirinci, Cigdem
;
Mitra, Amitava
- In:
Journal of air transport management
42
(
2015
),
pp. 239-248
Persistent link: https://www.econbiz.de/10010482001
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