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~subject:"Customer satisfaction"
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Customer satisfaction
Retailing
1,950
Retail trade
710
Einzelhandel
705
retailing
633
Consumer behaviour
601
Konsumentenverhalten
410
United Kingdom
165
Relationship marketing
152
Beziehungsmarketing
130
Online-Handel
112
Online retailing
111
Theorie
100
Marketing
97
Pricing strategy
93
Preismanagement
91
Supply chain
85
Theory
85
Internet
79
Lieferkette
79
Brand management
78
E-commerce
76
Electronic Commerce
75
Pricing
73
Distribution channel
70
Vertriebsweg
69
Brand image
62
Food retailing
61
Brands
60
Lebensmitteleinzelhandel
60
Markenführung
60
Shopping
60
India
59
Service quality
59
Fashion
56
Kundenzufriedenheit
56
Electronic commerce
53
Innovation
53
Supermarkets
51
USA
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Moliner-Velázquez, Beatriz
5
Fuentes-Blasco, María
3
Gil Saura, Irene
3
Hunneman, Auke
3
Sloot, Laurens M.
3
Verhoef, Peter C.
3
Bijmolt, Tammo H. A.
2
Bolton, Ruth N.
2
Duggal, Ekta
2
Esmark, Carol L.
2
Fayos-Gardó, Teresa
2
Fei, Li
2
Gustafsson, Anders
2
King, Ceridwyn
2
Noble, Stephanie M.
2
Semeijn, Janjaap
2
So, Kevin Kam Fung
2
Tarasi, Crina O.
2
Voorhees, Clay M.
2
Walvekar, Shubhangi
2
Wang, Ying
2
Witell, Lars
2
Yang, Zhilin
2
van Riel, Allard C.R.
2
A. Anaza, Nwamaka
1
Ahmad, Fauziah Sh.
1
Ahmed, Salma
1
Aiolfi, Simone
1
Al-Homaidi, Eissa A.
1
Albinsson, Pia A.
1
Ashley, Christy
1
Avery, Gayle C.
1
Baker‐Prewitt, Jamie L.
1
Bano, Shaher
1
Bansal, Harvir S.
1
Barari, Mojtaba
1
Bellini, Silvia
1
Benhabib, Abderrezzak
1
Benoit, Sabine
1
Betancourt, Roger
1
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International Journal of Retail & Distribution Management
17
Journal of Services Marketing
6
European Journal of Marketing
5
Journal of business research : JBR
4
Journal of retailing and consumer services
4
The international review of retail, distribution and consumer research
4
Journal of Consumer Marketing
3
Journal of Service Management
3
Journal of retailing
3
The journal of services marketing
3
Business horizons
2
Cogent business & management
2
International Journal of Bank Marketing
2
International journal of e-business research : an official publication of the Information Resources Management Association
2
International journal of electronic marketing and retailing : IJEMR
2
Journal of Fashion Marketing and Management: An International Journal
2
Journal of service management
2
Management decision : MD
2
Business Strategy Series
1
EuroMed Journal of Business
1
Human Resource Management International Digest
1
International Journal of Quality & Reliability Management
1
International journal of bank marketing
1
International journal of business
1
International journal of business information systems : IJBIS
1
International journal of consumer studies
1
International journal of electronic business : IJEB
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of retail & distribution management
1
Journal of Asia Business Studies
1
Journal of Research in Interactive Marketing
1
Journal of business economics and management
1
Journal of business logistics
1
Journal of commerce & business studies
1
Journal of fashion marketing and management
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of strategic marketing
1
Journal of the Academy of Marketing Science
1
Leadership & Organization Development Journal
1
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ECONIS (ZBW)
56
Other ZBW resources
50
RePEc
1
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1
Frontline employee inspiration in
retailing
: conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
2
Bad behavior and conflict in
retailing
spaces : nine suggestions to ease tensions
Esmark, Carol L.
;
Noble, Stephanie M.
- In:
Business horizons
59
(
2016
)
1
,
pp. 95-104
Persistent link: https://www.econbiz.de/10011422862
Saved in:
3
The impact of intercultural communication competence on service quality and customer satisfaction
Ihtiyar, Ali
;
Ahmad, Fauziah Sh.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 136-152
Persistent link: https://www.econbiz.de/10011289998
Saved in:
4
The impact of consumer confidence on store satisfaction and share of wallet formation
Hunneman, Auke
;
Verhoef, Peter C.
;
Sloot, Laurens M.
- In:
Journal of retailing
91
(
2015
)
3
,
pp. 516-532
Persistent link: https://www.econbiz.de/10011377071
Saved in:
5
Influence of loyalty programmes on satisfaction and retail store loyalty
Deepa, S.
;
Chitramani, P.
- In:
International journal of electronic marketing and …
6
(
2014
)
2
,
pp. 89-111
Persistent link: https://www.econbiz.de/10011347648
Saved in:
6
Broadening the perspective on e-commerce : a comparative analysis of mobile shopping and traditional online shopping
Schramm-Klein, Hanna
;
Wagner, Gerhard
- In:
Marketing : ZFP ; journal of research and management
36
(
2014
)
2
,
pp. 119-130
Persistent link: https://www.econbiz.de/10010385222
Saved in:
7
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
8
The effects of service on multichannel retailers' brand equity
White, Ryan C.
;
Joseph-Mathews, Sacha
;
Voorhees, Clay M.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 259-270
Persistent link: https://www.econbiz.de/10009788860
Saved in:
9
Modelling the relationship among retail atmospherics, service quality, satisfaction and customer behavioural intentions in an emerging economy context
Rajic, Tamara
;
Dado, Jaroslav
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1096-1110
Persistent link: https://www.econbiz.de/10009793748
Saved in:
10
An integrated model of corporate brand experience and customer value co-creation behaviour
Shamim, Amjad
;
Ghazali, Zulkipli
;
Albinsson, Pia A.
- In:
International journal of retail & distribution management
44
(
2016
)
2
,
pp. 139-158
Persistent link: https://www.econbiz.de/10011552612
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