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Exploring service quality combining Kano model and importance-performance analysis : customer satisfaction of luxury housing service management
Wu, Tai-Hsi; Weng, Shao-Jen; Pan, Ruei-Bin; Kim, Seung-Hwan - In: International journal of services, economics and management 11 (2020) 1, pp. 71-95
Persistent link: https://www.econbiz.de/10012256818
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Toward a measure of Chinese hypermarket retail service quality
Tang, Yung-Tai; Stanworth, James O.; Chen, Wei-Ting; … - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 327-338
Persistent link: https://www.econbiz.de/10011300189
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A case study of applying importance : performance analysis in orthopedic department to evaluate service quality
Wu, Hsin-Hung; Hsieh, Shu-Min - In: International journal of management and decision making … 12 (2012/13) 1, pp. 50-68
Persistent link: https://www.econbiz.de/10009743574
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Analyzing service quality and satisfaction by multivariate analysis of variance : a case of Taiwan tobacco and liquor corporation
Lu, An-Wen; Chang, Ya-Hua; Wu, Hsin-Hung - In: International journal of information systems in the … 13 (2021) 4, pp. 1-17
Persistent link: https://www.econbiz.de/10014329967