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Service quality measurement in information systems : an expectation and desire disconfirmation approach
Kesharwani, Ankit
;
Mani, Venkatesh
;
Gaur, Jighyasu
; …
- In:
Journal of global information management
29
(
2021
)
6
,
pp. 1-19
Persistent link: https://www.econbiz.de/10012614533
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Factors affecting satisfaction and loyalty in online grocery shopping : an integrated model
Sreeram, Anusha
;
Kesharwani, Ankit
;
Desai, Sneha
- In:
Journal of Indian business research
9
(
2017
)
2
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011761506
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