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Consumer responses to process and outcome failures in service firms
Ural, Tulin - In: Problems and perspectives in management : PPM ; … 6 (2008) 3, pp. 48-56
Persistent link: https://www.econbiz.de/10003801942
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Perceptions of consumers in the financial industry under a qualitative data analysis methodology
Mongay, Jorge - In: International journal of trade and global markets 9 (2016) 1, pp. 33-44
Persistent link: https://www.econbiz.de/10011547851
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Configurational path to customer satisfaction and stickiness for a restaurant chain using fuzzy set qualitative comparative analysis
Hsiao, Yu-Hsiang; Chen, Li-Fei; Chang, Chao-Chin; Chiu, … - In: Journal of business research : JBR 69 (2016) 8, pp. 2939-2949
Persistent link: https://www.econbiz.de/10011507829
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Customer experiences as drivers of customer satisfction
Dalla Pozza, Ilaria - In: Revue Gestion 2000 : management & prospective 31 (2014) 3, pp. 115-138
Persistent link: https://www.econbiz.de/10010485120
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An Empirical Study of Customer Satisfaction at Dealer point for Purchase of Car- A qualitative & systematic Review of Literature
Choudhury, Dr. Madhusmita; Mishra, Bidhu Bhusan; … - 2021
India is one of the world’s fastest growing automobile markets and is poised to become the third largest passenger’s car market by 2020 (Philip, L. 2016, Economic Times). The recorded sales growth of 4 wheelers like passenger car & utility vehicle has also risen up to 7.87 % and 6.25%...
Persistent link: https://www.econbiz.de/10013213714
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Understanding the influence of airport servicescape on traveler dissatisfaction and misbehavior
Taheri, Babak; Olya, Hossein; Ali, Faizan; Gannon, … - In: Journal of travel research : a quarterly publication of … 59 (2020) 6, pp. 1008-1028
Persistent link: https://www.econbiz.de/10012231771
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Does the NPS® reflect consumer sentiment? : a qualitative examination of the NPS using a sentiment analysis approach
Lewis, Clifford; Mehmet, Michael - In: International journal of market research 62 (2020) 1, pp. 9-17
Persistent link: https://www.econbiz.de/10012173317
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Recipes for better customer satisfaction in internet-famous drinks shops : a fuzzy-set QCA approach
Wang, Zhisheng; Jie, Min; Li, Huiying - In: Tourism analysis : an interdisciplinary tourism & … 28 (2023) 2, pp. 219-235
Persistent link: https://www.econbiz.de/10014423430
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Delighted or outraged? : uncovering key drivers of exceedingly positive and negative theme park guest experiences
Torres, Edwin N.; Milman, Ady; Park, Soona - In: Journal of hospitality and tourism insights 1 (2018) 1, pp. 65-85
Persistent link: https://www.econbiz.de/10011922076
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Personality, satisfaction, image, ambience, and loyalty : testing their relationships in the hotel industry
Jani, Dev; Han, Heesup - In: International journal of hospitality management 37 (2014), pp. 11-20
Persistent link: https://www.econbiz.de/10010354251