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Journal of research in interactive marketing : interactive marketing and computer-mediated communication
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Service characteristics' impact on key service quality relationships : a meta-analysis
Black, Hulda G.
;
Childers, Carla Y.
;
Vincent, Leslie H.
- In:
The journal of services marketing
28
(
2014
)
4
,
pp. 276-291
Persistent link: https://www.econbiz.de/10010411936
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2
A storytelling perspective on online customer reviews reporting service failure and recovery
Black, Hulda G.
;
Kelley, Scott W.
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 169-179
Persistent link: https://www.econbiz.de/10003863494
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3
Brand community integration and satisfaction with social media sites : a comparative study
Clark, Melissa
;
Black, Hulda G.
;
Judson, Kimberly
- In:
Journal of research in interactive marketing : …
11
(
2017
)
1
,
pp. 39-55
Persistent link: https://www.econbiz.de/10011699244
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