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Examination of internet banking customer perception of service quality : evidence from banking industry
Ray, Nilanjan; Ghosh, Tilak Nath; Sen, Krishnendu - In: Business infrastructure for sustainability in …, (pp. 253-263). 2017
Persistent link: https://www.econbiz.de/10011664395
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Expectation and perception of internet banking service quality of select Indian private and public sector banks : a comparative case study
Ray, Nilanjan - In: Online banking security measures and data protection, (pp. 58-68). 2017
Persistent link: https://www.econbiz.de/10011610405
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Evaluation of Customer Satisfaction by Service Dominant Logic for Banking Sector : An Indicative Study Based on HDFC Bank
Ray, Nilanjan - 2018
The paper deals with measuring customer satisfaction with a focus on value creation based on Service Dominant Logic (SDL) for HDFC bank. The survey was based on SERVQUAL dimensions, a diagnostic model developed in 1988, which measures service quality of customer expectations and perceptions of...
Persistent link: https://www.econbiz.de/10012914225