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~subject:"Customer satisfaction"
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Customer satisfaction
Service quality
21,621
Dienstleistungsqualität
20,870
Wirtschaftsprüfung
13,593
Financial audit
13,059
Kundenzufriedenheit
6,230
Consumer behaviour
4,380
Konsumentenverhalten
4,338
Relationship marketing
3,952
Beziehungsmarketing
3,940
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2,728
Quality management
2,681
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2,308
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2,245
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2,191
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2,023
Theorie
1,837
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1,836
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1,821
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1,789
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1,682
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1,584
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1,557
Jahresabschlussprüfung
1,541
Corporate governance
1,539
Corporate Governance
1,538
Financial statement audit
1,461
Gesundheitswesen
1,275
Health care system
1,253
Product quality
1,225
Produktqualität
1,214
service quality
1,188
Customer service
1,173
Kundenservice
1,116
Rechnungswesen
1,079
Accounting
1,068
Dienstleistungssektor
1,067
Service industry
1,062
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866
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Sharma, Piyush
21
Usman, Osly
19
Wong, IpKin Anthony
16
Shahin, Arash
15
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Grégoire, Yany
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Izogo, Ernest Emeka
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Akroush, Mamoun N.
9
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Bonfanti, Angelo
8
Bujisic, Milos
8
Gursoy, Dogan
8
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
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IGI Global
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Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
214
International journal of hospitality management
213
Journal of business research : JBR
143
The journal of services marketing
129
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
101
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
83
Services marketing quarterly
78
Journal of air transport management
65
The TQM journal : the international review of organizational improvement
63
Tourism management : research, policies, practice
63
Service business
60
International journal of quality and service sciences
56
Cogent business & management
55
International journal of services and operations management
55
Journal of service research : JSR
52
Total quality management & business excellence
52
International journal of quality & reliability management
50
International journal of productivity and quality management : IJPQM
49
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Journal of service management
45
Managing service quality : MSQ ; an international journal
41
International journal of services and operations management : IJSOM
38
The international journal of bank marketing : IJBM
37
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
Journal of Services Marketing
34
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Journal of strategic marketing
29
Journal of the Academy of Marketing Science
28
International journal of business information systems : IJBIS
25
Journal of service theory and practice : JSTP
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Psychology & marketing
25
Tourism management perspectives : TMP
25
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ECONIS (ZBW)
6,222
Other ZBW resources
158
RePEc
20
EconStor
9
BASE
2
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1
How better client service performance affects auditors' willingness to challenge management's preferred accounting
Ricci, Michael A.
- In:
Accounting, organizations and society : an …
103
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013485822
Saved in:
2
Satisfaction and pricing for accounting services to very small enterprises
Catenazzo, Giuseppe
;
Fragnière, Emmanuel
; …
- In:
International journal of economics and accounting : IJEA
5
(
2014
)
2
,
pp. 145-164
Persistent link: https://www.econbiz.de/10010489268
Saved in:
3
The influence of professional qualification on customer perceptions of accounting services quality and retention decisions
Zaman Groff, Maja
;
Slapničar, Sergeja
;
Štumberger, Neža
- In:
Journal of business economics and management
16
(
2015
)
4
,
pp. 753-768
Persistent link: https://www.econbiz.de/10011383064
Saved in:
4
Developing client service competencies in accounting students : integrating a service quality experience in an accounting course
Moshavi, Dan
;
Johnson, Christie
;
Giullian, Marc
- In:
Journal of the Academy of Business Education : JABE
8
(
2007
)
1
,
pp. 56-68
Persistent link: https://www.econbiz.de/10003870792
Saved in:
5
The effects of perceived service quality of audit firms on satisfaction and behavioural intentions : a research on the Istanbul stock exchange listed companies
Türk, Zeynep
;
Avcilar, Mutlu Yüksel
- In:
Research journal of business management
4
(
2010
)
2
,
pp. 156-166
Persistent link: https://www.econbiz.de/10008839975
Saved in:
6
Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara
;
Moizer, Peter
;
Pettinicchio, Angela
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
Saved in:
7
Do financial restatements lead to auditor changes?
Mande, Vivek
;
Son, Myungsoo
- In:
Auditing : a journal of practice & theory
32
(
2013
)
2
,
pp. 119-145
Persistent link: https://www.econbiz.de/10009751184
Saved in:
8
Auditor-client compatibility and corporate governance effectiveness : an empirical analysis
Abdel-Meguid, Ahmed M.
- In:
International journal of corporate governance : IJCG
3
(
2012
)
1
,
pp. 19-45
Persistent link: https://www.econbiz.de/10009697038
Saved in:
9
Auditor performance, client satisfaction and client loyalty : evidence from Belgian non-profits
Reheul, Anne-Mie
;
Van Caneghem, Tom
;
Verbruggen, Sandra
- In:
International journal of auditing : IJA
17
(
2013
)
1
,
pp. 19-37
Persistent link: https://www.econbiz.de/10009723021
Saved in:
10
Does client participation in an external audit affect their satisfaction with the audit service?
Herda, David H.
;
Petersen, Michael J.
;
Fontaine, Richard
- In:
Managerial auditing journal
29
(
2014
)
9
,
pp. 818-836
Persistent link: https://www.econbiz.de/10010436663
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