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Customer satisfaction
Relationship marketing
26,165
Beziehungsmarketing
25,491
Financial services
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12,412
Consumer behaviour
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2,259
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2,037
Marketingmanagement
1,979
Marketing management
1,967
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1,947
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1,942
USA
1,925
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1,918
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1,860
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Han, Heesup
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Homburg, Christian
22
Mattila, Anna S.
21
Svensson, Göran
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Prentice, Catherine
19
Aksoy, Lerzan
16
Gil Saura, Irene
15
Mittal, Vikas
14
Balaji, M. S.
13
Gustafsson, Anders
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Hyun, Sunghyup Sean
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Stock-Homburg, Ruth
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Usman, Osly
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Wong, IpKin Anthony
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Bilgihan, Anil
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Keiningham, Timothy
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Kim, Wansoo
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Larivière, Bart
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Rather, Raouf Ahmad
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Blut, Markus
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Evanschitzky, Heiner
11
Loureiro, Sandra Maria Correia
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Quach, Sara
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So, Kevin Kam Fung
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Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Bruhn, Manfred
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Izogo, Ernest Emeka
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McColl-Kennedy, Janet R.
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Park, Jungkun
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Ringle, Christian M.
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Roberts-Lombard, Mornay
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Töpfer, Armin
10
Van Vaerenbergh, Yves
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9
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Harvard Graduate School of Business Administration
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A. C. Nielsen Company <Northbrook, Ill.>
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International Conference on Services Management <North Cyprus)>
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Walter de Gruyter GmbH & Co. KG
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Journal of retailing and consumer services
264
Journal of business research : JBR
147
International journal of hospitality management
138
The journal of services marketing
110
The service industries journal
71
Journal of hospitality marketing & management
64
Journal of travel and tourism marketing
61
International journal of contemporary hospitality management
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Tourism management : research, policies, practice
52
Cogent business & management
48
Journal of service research : JSR
47
Service business
43
Services marketing quarterly
43
Journal of strategic marketing
42
Asia Pacific journal of marketing and logistics
41
Journal of service management
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
The international journal of bank marketing : IJBM
38
Industrial marketing management : the international journal for industrial and high-tech firms
37
The TQM journal : the international review of organizational improvement
35
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
International journal of electronic customer relationship management : IJECRM
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
28
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Total quality management & business excellence
25
European journal of marketing : EJM
24
International Journal of Bank Marketing
24
Journal of hospitality and tourism insights
24
Journal of retailing
24
International journal of quality and service sciences
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of marketing
23
Marketing intelligence & planning
23
International journal of business information systems : IJBIS
22
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ECONIS (ZBW)
5,655
Other ZBW resources
70
RePEc
2
BASE
1
EconStor
1
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1
Perceptions of consumers in the financial industry under a qualitative data analysis methodology
Mongay, Jorge
- In:
International journal of trade and global markets
9
(
2016
)
1
,
pp. 33-44
Persistent link: https://www.econbiz.de/10011547851
Saved in:
2
Customer experiences as drivers of customer satisfction
Dalla Pozza, Ilaria
- In:
Revue Gestion 2000 : management & prospective
31
(
2014
)
3
,
pp. 115-138
Persistent link: https://www.econbiz.de/10010485120
Saved in:
3
Recipes for better customer satisfaction in internet-famous drinks shops : a fuzzy-set QCA approach
Wang, Zhisheng
;
Jie, Min
;
Li, Huiying
- In:
Tourism analysis : an interdisciplinary tourism & …
28
(
2023
)
2
,
pp. 219-235
Persistent link: https://www.econbiz.de/10014423430
Saved in:
4
Delighted or outraged? : uncovering key drivers of exceedingly positive and negative theme park guest experiences
Torres, Edwin N.
;
Milman, Ady
;
Park, Soona
- In:
Journal of hospitality and tourism insights
1
(
2018
)
1
,
pp. 65-85
Persistent link: https://www.econbiz.de/10011922076
Saved in:
5
Factors affecting Internet banking success : a comparative investigation between Indonesia and South Korea
Susanto, Aries
;
Lee, Hwansoo
;
Zo, Hangjung
;
Ciganek, …
- In:
Journal of global information management : an official …
21
(
2013
)
2
,
pp. 72-95
Persistent link: https://www.econbiz.de/10009767279
Saved in:
6
What drives consumers' continuance intention to e-shopping? : conceptual framework and managerial implications in the case of Saudi Arabia
Al-Maghrabi, Talal
;
Dennis, Charles
- In:
International journal of retail & distribution management
39
(
2011
)
12
,
pp. 899-926
Persistent link: https://www.econbiz.de/10009407645
Saved in:
7
Comparing mobile and Internet adoption factors of loyalty and satisfaction with online shopping consumers
Amoroso, Donald L.
;
Ogawa, Mikako
- In:
International journal of e-business research : an …
9
(
2013
)
2
,
pp. 24-45
Persistent link: https://www.econbiz.de/10009793135
Saved in:
8
What is so difficult about self-scanning? : a comparative study of three self-service technologies for retailing
Kilian, Thomas
;
Liesenfeld, Marc
- In:
European retail research
27
(
2013
)
1
,
pp. 79-94
Persistent link: https://www.econbiz.de/10010348463
Saved in:
9
Models of customer experience for B2C e-commerce enterprises
Pei, Yilei
;
Xue, Wanxin
;
Li, Dandan
;
Su, Yong
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 24-33
Persistent link: https://www.econbiz.de/10011529132
Saved in:
10
Examining the role of customers' intrinsic motivation on continued usage of mobile banking : a relational approach
Banerjee, Shubhomoy
;
Sreejesh, S.
- In:
International journal of bank marketing
40
(
2022
)
1
,
pp. 87-109
Persistent link: https://www.econbiz.de/10013165348
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