Objective – This study examines the factors affecting the quality of Islamic banking services in Indonesia, and its impact on customer satisfaction.Methodology/Technique – Questionnaires were distributed to 300 people, with 286 respondents having completed and returned the questionnaires. A...

This paper examines the impact of the composition of local banking markets on customer satisfaction. I measure customer satisfaction at the county level using complaint data filed with the Consumer Financial Protection Bureau (CFPB) from 2012-2017. I find that there are fewer customer complaints...

Due to the ingress of private and foreign banks in India, banking industry has revolutionized the internet banking services with the help of technology. Internet Banking is considered to be the very good example for applications of information technology in the service industry. The study is to...

Objective – This study examines the factors affecting the quality of Islamic banking services in Indonesia, and its impact on customer satisfaction.Methodology/Technique – Questionnaires were distributed to 300 people, with 286 respondents having completed and returned the questionnaires. A...

Savings is an important function of households. Investments route the savings for higher growth and wealth creation. Debt and Equity are the key avenues of investments which are often offered under different variants. Sources of investments like real estate, gold, silver, commodities etc also...

Competition and the constant changes in technology and lifestyles have changed the face of banking in India. From a technological and cost-driven standpoint it may seem quite logical for banks to shift as many banking activities online as possible. Banking industry has revolutionised the...

This study tries to examine, whether the typology to which a service belongs may clarify the way of the Pakserv (PSQ), Sariah Awareness (SA) build and their relationship to consumer satisfaction (SAT) and Future behavioral intentions (FBI).This model begins with PAKSERV estimation scales...

Numerous research studies of the various companies' business practices indicate a strong relationship between customer satisfaction, as an overall positive response generated after the use of the specific product or service, and their intention to continue using the products/services of the...