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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
82,818
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80,338
Electronic Commerce
23,265
E-commerce
20,878
Online-Marketing
13,119
Internet marketing
13,004
Theorie
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6,142
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6,078
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5,532
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5,353
Einzelhandel
5,136
Retail trade
5,037
Service quality
4,963
Dienstleistungsqualität
4,920
Viral marketing
4,870
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4,850
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4,774
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4,722
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4,485
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4,477
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56
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22
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18
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17
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17
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16
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15
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14
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14
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14
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13
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13
Balaji, M. S.
12
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12
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12
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12
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12
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12
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11
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11
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11
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10
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10
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10
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10
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10
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10
Quach, Sara
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10
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9
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National Bureau of Economic Research
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1
A. C. Nielsen Company <Northbrook, Ill.>
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1
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
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1
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1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
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1
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1
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Journal of retailing and consumer services
335
International journal of hospitality management
198
Journal of business research : JBR
163
The journal of services marketing
108
Journal of hospitality marketing & management
99
Journal of travel and tourism marketing
97
International journal of contemporary hospitality management
86
Cogent business & management
74
Services marketing quarterly
62
Tourism management : research, policies, practice
62
The service industries journal
59
Psychology & marketing
56
Asia Pacific journal of marketing and logistics
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Service business
48
International journal of electronic marketing and retailing : IJEMR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
44
Journal of strategic marketing
43
Journal of service research : JSR
41
Journal of service management
39
Tourism management perspectives : TMP
38
European journal of marketing : EJM
34
The international journal of bank marketing : IJBM
34
The international review of retail, distribution and consumer research
32
International journal of electronic customer relationship management : IJECRM
31
Journal of Services Marketing
31
Journal of internet commerce
31
Journal of retailing
29
International journal of business information systems : IJBIS
28
International journal of retail & distribution management
28
International journal of retail and distribution management
28
Journal of air transport management
28
Journal of the Academy of Marketing Science
28
The TQM journal : the international review of organizational improvement
28
International journal of quality and service sciences
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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Journal of Islamic marketing
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Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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ECONIS (ZBW)
6,133
Other ZBW resources
162
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2
RePEc
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1
Negative eWOM and perceived
credibility
: a potent mix in consumer relationships
Izogo, Ernest Emeka
;
Jayawardhena, Chanaka
;
Karjaluoto, …
- In:
International journal of retail and distribution management
51
(
2023
)
2
,
pp. 149-169
Persistent link: https://www.econbiz.de/10013552690
Saved in:
2
Examining the impacts of positive and negative online consumer reviews on behavioral intentions : role of need for cognitive closure and satisfaction guarantees
Sharifi, Seyed Shahin
- In:
Journal of hospitality marketing & management
28
(
2019
)
4
,
pp. 397-426
Persistent link: https://www.econbiz.de/10012176669
Saved in:
3
How consumers perceive authenticity in restaurants : a study of online reviews
Le, Truc H.
;
Arcodia, Charles
;
Novais, Margarida Abreu
; …
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013266161
Saved in:
4
The determinants and consequences of website
credibility
in e-retailing: examining the roles of ethical issues
Limbu, Yam B.
;
Jensen, Ricard W.
- In:
International journal of electronic marketing and …
9
(
2018
)
1
,
pp. 89-108
Persistent link: https://www.econbiz.de/10011849125
Saved in:
5
An investigation of online shopping experience on trust and behavioral intentions
Samuel, Lee Hao Suan
;
Balaji, M. S.
;
Khong Kok Wei
- In:
Journal of internet commerce
14
(
2015
)
2
,
pp. 233-254
Persistent link: https://www.econbiz.de/10011432424
Saved in:
6
Perceived "usefulness" of online consumer reviews : an exploratory investigation across three services categories
Racherla, Pradeep
;
Friske, Wesley
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 548-559
Persistent link: https://www.econbiz.de/10009730149
Saved in:
7
Consumers rule : how consumer reviews influence perceived trustworthiness of online stores
Utz, Sonja
;
Kerkhof, Peter
;
Bos, Joost van den
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 49-58
Persistent link: https://www.econbiz.de/10009730287
Saved in:
8
The mediating effect of brand trust between online customer reviews and willingness to buy
Chang, Ting-pong Vincent
;
Rhodes, Jo
;
Lok, Peter
- In:
Journal of electronic commerce in organizations : the …
11
(
2013
)
1
,
pp. 22-42
Persistent link: https://www.econbiz.de/10009792129
Saved in:
9
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
10
Delight the experts, but never dissatisfy your customers! : a multi-category study on the effects of online review source on intention to buy a new product
Plotkina, Daria
;
Munzel, Andreas
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 1-11
Persistent link: https://www.econbiz.de/10011442338
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