Narrow search
Showing 1 - 10 of 5,697
Cover Image
Why wait? : impact of waiting lines on self-service technology use
Kokkinou, Alinda; Cranage, David A. - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1181-1197
Persistent link: https://www.econbiz.de/10011403035
Cover Image
Dynamic capacity adjustments with reactive customers
VanAckere, Ann; Haxholdt, Christian; Larsen, Erik Reimer - 2008
Persistent link: https://www.econbiz.de/10008799162
Cover Image
Dynamic capacity adjustments with reactive customers
VanAckere, Ann; Haxholdt, Christian; Larsen, Erik Reimer - In: Omega : the international journal of management science 41 (2013) 4, pp. 689-705
Persistent link: https://www.econbiz.de/10009683795
Cover Image
A simulation-based planning methodology for decreasing patient waiting times in pure walk-in clinics
Perez, Eduardo; Anandhan, Vivekanand; Novoa, Clara - In: International journal of information systems in the … 12 (2020) 3, pp. 34-54
Persistent link: https://www.econbiz.de/10012294071
Cover Image
Measuring the effect of queues on customer purchases
Lu, Yina; Musalem, Andrés; Olivares, Marcelo; … - In: Management science : journal of the Institute for … 59 (2013) 8, pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
Cover Image
The impact of waiting time guarantees on customers' waiting experiences
Kumar, Piyush; Kalwani, Manohar U.; Dada, Maqbool - 1997
Persistent link: https://www.econbiz.de/10000971319
Cover Image
Signaling Service Quality via Queue Disclosure
Guo, Pengfei - 2020
In this paper, we consider a single-server queuing system whose service quality is either high or low. The server, who knows the actual quality level, can signal such quality information to customers via revealing or concealing his queue length. Based on this and the observed queue length in the...
Persistent link: https://www.econbiz.de/10012823878
Cover Image
An online relationship between consumer trends and food in its various avatars
Michael, Riya; Saxena, Richa K. - In: IIMS journal of management science 11 (2020) 2, pp. 120-138
Persistent link: https://www.econbiz.de/10012485086
Cover Image
Does reduced waiting time always lead to improved customer satisfaction? : an investigation
Rajangom, Krishna Sabareesh - In: IIMS journal of management science 11 (2020) 2, pp. 82-90
Persistent link: https://www.econbiz.de/10012485098
Cover Image
The influence of colour of lighting on customers' waiting time perceptions
Bilgili, Bilsen; Ozkul, Emrah; Koc, Erdogan - In: Total quality management & business excellence 31 (2020) 10, pp. 1098-1111
Persistent link: https://www.econbiz.de/10012256693