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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
82,818
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80,338
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5,648
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5,398
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Service quality
4,799
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4,766
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4,705
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Han, Heesup
56
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20
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18
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18
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17
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16
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Söderlund, Magnus
16
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14
Gustafsson, Anders
14
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Mittal, Vikas
13
Balaji, M. S.
12
Barnes, Donald C.
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Ryu, Kisang
12
Wu, Luorong
12
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11
Quach, Sara
11
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Ahn, Jiseon
10
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10
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9
Carlson, Jamie
9
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9
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9
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9
Huber, Frank
9
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RWTH Aachen
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Society for Opinion and Marketing Research
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1
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1
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1
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Journal of retailing and consumer services
324
International journal of hospitality management
205
Journal of business research : JBR
160
The journal of services marketing
109
Journal of hospitality marketing & management
95
Journal of travel and tourism marketing
91
International journal of contemporary hospitality management
82
Cogent business & management
75
Tourism management : research, policies, practice
64
Services marketing quarterly
60
The service industries journal
59
Psychology & marketing
51
Asia Pacific journal of marketing and logistics
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Service business
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Journal of strategic marketing
43
International journal of electronic marketing and retailing : IJEMR
42
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
42
Journal of service management
41
Journal of service research : JSR
41
Tourism management perspectives : TMP
40
European journal of marketing : EJM
35
The international journal of bank marketing : IJBM
34
The international review of retail, distribution and consumer research
34
Journal of Services Marketing
33
Journal of Asian finance, economics and business : JAFEB
31
Journal of air transport management
31
The TQM journal : the international review of organizational improvement
30
International journal of quality and service sciences
28
Journal of the Academy of Marketing Science
28
International journal of retail and distribution management
27
Journal of Islamic marketing
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
Tourism analysis : an interdisciplinary tourism & hospitality journal
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International journal of business information systems : IJBIS
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Total quality management & business excellence
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International journal of retail & distribution management
25
International journal of services and operations management
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International journal of services, economics and management
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ECONIS (ZBW)
5,915
Other ZBW resources
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BASE
2
RePEc
1
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1
Service quality, satisfaction and behavioural intentions in
sport
child camps : participants and parents' perspectives
Sousa, Marisa
;
Gonçalves, Celina
;
Biscaia, Rui
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10014504784
Saved in:
2
The role of consumers in creating experiences by organisers of
sports
events
Waśkowski, Zygmunt
- In:
Annales Universitatis Mariae Curie-Skłodowska / H
51
(
2017
)
2
,
pp. 263-271
Persistent link: https://www.econbiz.de/10011986158
Saved in:
3
Female season ticket holders : how their satisfaction is derived differently from males
McDonald, Heath
;
Leckie, Civilai
;
Karg, Adam
; …
- In:
European Sport management quarterly : ESMQ
18
(
2018
)
2
,
pp. 156-174
Persistent link: https://www.econbiz.de/10011890879
Saved in:
4
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
5
Visitor emotional solidarity, segmentation and revisit intentions amidst COVID-19 pandemic : evidence from Panafest and emancipation festivals in Ghana
Asimah, Vincent
;
Hurriyati, Ratih
;
Gaffar, Vanessa
; …
- In:
International journal of event and festival management
14
(
2023
)
4
,
pp. 381-397
Persistent link: https://www.econbiz.de/10014429583
Saved in:
6
Effect of price increases on future intentions of
sport
consumers
Calabuig, Ferran
;
Núñez-Pomar, Juan
;
Prado-Gascó, Vicente
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 729-733
Persistent link: https://www.econbiz.de/10010363360
Saved in:
7
Examining the effects of team identification, e-service quality (e-SQ) and satisfaction on intention to revisit
sports
websites
Suh, Young Ik
;
Ahn, Taesoo
;
Pedersen, Paul M.
- In:
International journal of sports marketing & sponsorship
14
(
2012/13
)
4
,
pp. 261-278
Persistent link: https://www.econbiz.de/10010195355
Saved in:
8
The development of loyalty among novice and experienced customers of
sport
and fitness centres
Avourdiadou, Sevastia
;
Theodorakis, Nicholas D.
- In:
Sport management review
17
(
2014
)
4
,
pp. 419-431
Persistent link: https://www.econbiz.de/10010425676
Saved in:
9
Revisiting the host city : an empirical examination of
sport
involvement, place attachment, event satisfaction and spectator intentions at the London Olympics
Brown, Graham
;
Smith, Andrew
;
Assaker, Guy
- In:
Tourism management : research, policies, practice
55
(
2016
),
pp. 160-172
Persistent link: https://www.econbiz.de/10011496339
Saved in:
10
Understanding spectator expectations : an analysis of niche
sports
Greenwell, T. Christopher
;
Greenhalgh, Greg
;
Stover, Nick
- In:
International journal of sport management and marketing …
13
(
2013
)
3/4
,
pp. 144-157
Persistent link: https://www.econbiz.de/10010391210
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