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The influence of hotel communication practices on managers' communication satisfaction with limited English-speaking employees
Dawson, Mary; Madera, Juan M.; Neal, Jack A.; Chen, Jue - In: Journal of hospitality & tourism research : JHTR ; the … 38 (2014) 4, pp. 546-561
Persistent link: https://www.econbiz.de/10010429831
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Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking
Lee, Lindsey; Guchait, Priyanko; Madera, Juan M. - In: International journal of hospitality management 89 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
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Transformational leadership and service recovery performance : the mediating effect of emotional labor and the influence of culture
Luo, Anqi; Guchait, Priyanko; Lee, Lindsey; Madera, Juan M. - In: International journal of hospitality management 77 (2019), pp. 31-39
Persistent link: https://www.econbiz.de/10011988424
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Customer service evaluations of employees with disabilities : the roles of perceived competence and service failure
Madera, Juan M.; Taylor, D. Christopher; Barber, Nelson A. - In: The Cornell hospitality quarterly 61 (2020) 1, pp. 5-18
Persistent link: https://www.econbiz.de/10012158099
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Feeling good working with you : perspective-taking as a strategy to increase team member satisfaction
Lee, Lindsey; Yu, Heyao; Beiza, Alberto; Madera, Juan M. - In: International journal of hospitality management 113 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014324980
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Parents' attending status and alcohol consumption on family cohesion and satisfaction at art festivals
Liu, Yi; Draper, Jason; Madera, Juan M.; Taylor, D. … - In: International journal of event and festival management 14 (2023) 4, pp. 423-440
Persistent link: https://www.econbiz.de/10014429671