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~subject:"Customer satisfaction"
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Subject
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Customer satisfaction
Consumer behaviour
82,091
Konsumentenverhalten
79,610
Theorie
15,123
Theory
14,779
Product quality
10,734
Produktqualität
10,712
Relationship marketing
8,950
Beziehungsmarketing
8,914
Brand management
7,509
Markenführung
7,465
Suchtheorie
7,097
Search theory
6,941
Brand image
6,698
Markenimage
6,652
USA
6,029
United States
5,727
Kundenzufriedenheit
5,592
Online-Handel
5,511
Online retailing
5,500
Service quality
5,419
Dienstleistungsqualität
5,364
Social Web
4,664
Social web
4,662
Deutschland
4,547
Online-Marketing
4,452
Internet marketing
4,443
Brand
4,332
Markenartikel
4,321
Germany
4,231
Einzelhandel
4,217
Retail trade
4,176
Electronic Commerce
3,671
Experiment
3,616
Werbewirkung
3,612
Advertising effects
3,572
Verbraucherverhalten
3,572
E-commerce
3,565
Pricing strategy
3,283
Preismanagement
3,280
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3,186
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955
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Article
5,137
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675
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3
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4,785
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181
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119
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83
Graue Literatur
74
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74
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57
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51
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51
Arbeitspapier
42
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42
Collection of articles of several authors
12
Sammelwerk
12
conceptual-paper
12
Aufsatzsammlung
10
Konferenzschrift
10
review
7
Case study
6
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6
case-report
5
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5
review-article
5
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4
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4
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4
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3
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1
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English
5,685
German
125
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4
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2
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Han, Heesup
56
Mattila, Anna S.
26
Usman, Osly
22
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Gustafsson, Anders
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Söderlund, Magnus
14
Aksoy, Lerzan
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Frank, Björn
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Chua, Bee-Lia
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Qu, Hailin
10
Quach, Sara
10
Roschk, Holger
10
Amin, Muslim
9
Bang, Nguyen
9
Enkawa, Takao
9
Ha, Hong Youl
9
Kim, Woo Gon
9
Muskat, Birgit
9
Sparks, Beverley
9
Sreejesh, S.
9
Verhoef, Peter C.
9
Wei, Wei
9
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Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
IPRI International Performance Research Institute
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
319
International journal of hospitality management
185
Journal of business research : JBR
151
The journal of services marketing
101
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
87
International journal of contemporary hospitality management
79
Cogent business & management
73
Services marketing quarterly
58
Tourism management : research, policies, practice
55
The service industries journal
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Psychology & marketing
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Asia Pacific journal of marketing and logistics
47
Service business
41
Journal of strategic marketing
39
Journal of Services Marketing
38
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
International journal of electronic marketing and retailing : IJEMR
34
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of air transport management
31
The international review of retail, distribution and consumer research
30
Total quality management & business excellence
30
The TQM journal : the international review of organizational improvement
28
European Journal of Marketing
27
International journal of quality and service sciences
27
International journal of retail and distribution management
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
International journal of services, economics and management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of internet commerce
24
Tourism analysis : an interdisciplinary tourism & hospitality journal
24
International journal of business information systems : IJBIS
23
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Source
All
ECONIS (ZBW)
5,587
Other ZBW resources
221
BASE
4
RePEc
3
Showing
1
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date (oldest first)
1
Vocalizing search : how voice technologies alter consumer search processes and satisfaction
Melumad, Shiri
- In:
Journal of consumer research : JCR ; an …
50
(
2023
)
3
,
pp. 533-553
Persistent link: https://www.econbiz.de/10014391410
Saved in:
2
Consumer search and satisfaction with mental health services
Larson, Lindsay R. L.
;
Bock, Dora Elizabeth
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 736-748
Persistent link: https://www.econbiz.de/10011590918
Saved in:
3
Service
quality
and price perceptions by internet retail customers : linking the three stages of service interaction
Cho, Yun Kyung
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 432-445
Persistent link: https://www.econbiz.de/10010432161
Saved in:
4
Changing consumer behavior paradigms
Parahoo, Sanjai
;
Harvey, Heather
;
Radi, Gihad
- In:
Corporate reputation review : an international journal
17
(
2014
)
1
,
pp. 64-77
Persistent link: https://www.econbiz.de/10010350846
Saved in:
5
The impact of perceived service fairness and
quality
on the behavioral intentions of Chinese hotel guests : the mediating role of consumption emotions
Su, LuJun
;
Swanson, Scott R.
;
Chen, Xiaohong
- In:
Journal of travel and tourism marketing
33
(
2016
),
pp. 88-102
Persistent link: https://www.econbiz.de/10011485027
Saved in:
6
A
quality
evaluation model for the design
quality
of online shopping websites
Cebi, Selcuk
- In:
Electronic commerce research and applications
12
(
2013
)
2
,
pp. 124-135
Persistent link: https://www.econbiz.de/10010504882
Saved in:
7
Customer retention in the medical tourism industry : impact of
quality
, satisfaction, trust and price resonableness
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 20-29
Persistent link: https://www.econbiz.de/10010485589
Saved in:
8
Customer anger and incentives for
quality
provision
Heyes, Anthony
;
Kapur, Sandeep
-
2012
Persistent link: https://www.econbiz.de/10009670844
Saved in:
9
Modeling perceived
quality
, customer satisfaction and orobability of guest returning to the destination
Popovic, Olivera Blagojevic
;
Nikic, Vinko
;
Bulatovic, Iva
; …
- In:
Montenegrin journal of economics
14
(
2018
)
1
,
pp. 69-78
Persistent link: https://www.econbiz.de/10012264306
Saved in:
10
Choosing restaurant for lunch in campus area by the compromise decision via AHP
Kilinc, Ceyhun C.
;
Semiz, Mustafa
;
Katircioglu, Elif
; …
- In:
International journal of economic perspectives : IJEP
7
(
2013
)
2
,
pp. 5-10
Persistent link: https://www.econbiz.de/10011586394
Saved in:
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