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Customer satisfaction
Consumer behaviour
82,818
Konsumentenverhalten
80,338
Kundenzufriedenheit
13,835
Relationship marketing
11,526
Beziehungsmarketing
11,454
Satisfaction
10,972
Theorie
9,860
Zufriedenheit
9,761
Theory
9,696
Service quality
8,113
Dienstleistungsqualität
7,856
Brand management
7,771
Markenführung
7,723
Brand image
7,148
Markenimage
7,099
Urlaubsverhalten
6,178
Holiday behaviour
6,157
Deutschland
6,120
Germany
5,799
Online-Handel
5,797
Online retailing
5,783
USA
5,581
United States
5,317
Social Web
5,193
Social web
5,191
Online-Marketing
4,741
Internet marketing
4,732
Lebensqualität
4,475
Quality of life
4,454
Brand
4,345
Einzelhandel
4,342
Markenartikel
4,330
Retail trade
4,298
Tourism
4,277
Tourismus
4,245
Electronic Commerce
3,940
E-commerce
3,812
Emotion
3,786
Werbewirkung
3,662
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7,145
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2,454
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2,334
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6
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54
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Han, Heesup
68
Homburg, Christian
42
Mattila, Anna S.
41
Svensson, Göran
35
Aksoy, Lerzan
34
Mittal, Vikas
31
Gustafsson, Anders
28
Usman, Osly
28
Wong, IpKin Anthony
28
Ringle, Christian M.
27
Söderlund, Magnus
27
Gil Saura, Irene
26
Prybutok, Victor R.
26
Sharma, Piyush
26
Prayag, Girish
25
Prentice, Catherine
25
Shahin, Arash
25
Hyun, Sunghyup Sean
23
Keiningham, Timothy
22
Bilgihan, Anil
21
Evanschitzky, Heiner
21
Jang, Soocheong
21
Huber, Frank
20
Lee, Choong-Ki
19
Hsu, Maxwell K.
18
Loureiro, Sandra Maria Correia
18
Matzler, Kurt
18
Ryu, Kisang
18
Sparks, Beverley
18
Walsh, Gianfranco
18
Amin, Muslim
17
Balaji, M. S.
17
Frank, Björn
17
Guchait, Priyanko
17
Park, Jungkun
17
Roschk, Holger
17
Sirgy, M. Joseph
17
Su, LuJun
17
Yi, Youjae
17
Barnes, Donald C.
16
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Springer Fachmedien Wiesbaden
18
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
8
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Verlag Dr. Kovač
6
Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Technische Universität Hamburg
3
Eric Cuvillier <Firma>
2
HAL
2
Harvard Graduate School of Business Administration
2
ISM University of Management and Economics
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Shaker Verlag
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
Université Paris-Dauphine (Paris IX)
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
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Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
183
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
European Journal of Marketing
108
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
International Journal of Bank Marketing
104
Cogent business & management
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
79
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
64
International journal of services and operations management
63
International Journal of Quality & Reliability Management
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
International journal of quality & reliability management
59
Journal of Asian finance, economics and business : JAFEB
59
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Source
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ECONIS (ZBW)
13,771
Other ZBW resources
1,452
RePEc
126
EconStor
34
BASE
31
USB Cologne (EcoSocSci)
5
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1
Angling destination loyalty : a structural model approach of freshwater anglers in Trysil, Norway
Stensland, Stian
;
Mehmetoglu, Mehmet
;
Liberg, Åste Sætre
- In:
Scandinavian journal of hospitality and tourism
21
(
2021
)
4
,
pp. 407-421
Persistent link: https://www.econbiz.de/10012608989
Saved in:
2
Exploring Attendees' experience at a Reggae Festival : a case study of Rototom Sunsplash
Pérez-Cabañero, Carmen
;
Schlesinger, Walesska
; …
- In:
International journal of arts management
24
(
2022
)
2
,
pp. 13-26
Persistent link: https://www.econbiz.de/10013253735
Saved in:
3
Co-creation experience and place attachment : festival evaluation
Zhang, Carol Xiaoyue
;
Fong, Lawrence Hoc Nang
;
Li, ShiNa
- In:
International journal of hospitality management
81
(
2019
),
pp. 193-204
Persistent link: https://www.econbiz.de/10012128334
Saved in:
4
Inconvenient experiences among Muslim travelers : an analysis of the multiple causes
Al-Ansi, Amr
;
Han, Heesup
;
Kim, Seongseop
;
King, Brian
- In:
Journal of travel research : a quarterly publication of …
60
(
2021
)
6
,
pp. 1352-1370
Persistent link: https://www.econbiz.de/10012593224
Saved in:
5
Determinants of visitors' festival
satisfaction
and subjective well-being : tracing the roles of place attachment and
satisfaction
Thirugnanasambantham, K.
;
Rajasekharan, Pillai K.
; …
- In:
International journal of event and festival management
14
(
2023
)
4
,
pp. 441-459
Persistent link: https://www.econbiz.de/10014429705
Saved in:
6
First-time versus repeat tourists : resistance to negative information
Su, LuJun
;
Hsu, Maxwell K.
;
Huels, Brian
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 258-282
Persistent link: https://www.econbiz.de/10013190889
Saved in:
7
Destination perceived quality, tourist
satisfaction
and word-of-mouth
Wang, Tz-Li
;
Phuong Thi Kim Tran
;
Vinh Trung Tran
- In:
Tourism review : the official journal of the AIEST
72
(
2017
)
4
,
pp. 392-410
Persistent link: https://www.econbiz.de/10011806381
Saved in:
8
Tourist shopping : the relationships among shopping attributes, shopping value, and behavioral intention
Albayrak, Tahir
;
Caber, Meltem
;
Çömen, Nesli
- In:
Tourism management perspectives : TMP
18
(
2016
),
pp. 98-106
Persistent link: https://www.econbiz.de/10011487394
Saved in:
9
The efficacy of shopping value in predicting destination loyalty
Sirakaya-Turk, Ercan
;
Ekinci, Yuskel
;
Martin, Drew
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1878-1885
Persistent link: https://www.econbiz.de/10011384159
Saved in:
10
Making sense of tourist shopping research : a critical review
Jin, Haipeng
;
Moscardo, Gianna
;
Murphy, Laurie
- In:
Tourism management : research, policies, practice
62
(
2017
),
pp. 120-134
Persistent link: https://www.econbiz.de/10011734101
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