A key challenge for contemporary Italian public administration is to make the Italian public sector more customer-oriented. This is strictly necessary to struggle in a dynamic marketplace. The link between administrative performance measurements and citizen satisfaction, is the starting point to...

In this paper we report the methodology developed by our group to study the life quality in the city of Naples. The general concept of “quality of life” has been a central topic of interest in relevant social debate in the recent years. The goal of this study is to analyze aspects regarding...