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Consumers' intentions to use contact-reducing technologies in restaurants
Morosan, Cristian; Sorathia, Nefike Gunden - In: The Cornell hospitality quarterly 65 (2024) 2, pp. 217-226
Persistent link: https://www.econbiz.de/10014634711
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The moderating impact of COVID-19 attitudes on customer brand engagement and loyalty
Ping, Yanni; Buoys, Alexander - In: Review of business : interdisciplinary journal on risk … 42 (2022) 1, pp. 1-18
Persistent link: https://www.econbiz.de/10013163486
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A moderated mediation model for e-impulse buying tendency, customer satisfaction and intention to continue e-shopping
Goel, Pooja; Parayitam, Satyanarayana; Sharma, Anuj; … - In: Journal of business research : JBR 142 (2022), pp. 1-16
Persistent link: https://www.econbiz.de/10013168094
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Relationship marketing in customer loyalty of commercial galleries in times of COVID-19
Cano, Luz; Castro, Djanira; Vicente-Ramos, Wagner - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 22 (2021) 2, pp. 426-435
The main objective of the study is to determine the level of dependence between relationship marketing and the level of customer loyalty to the brand. The study was conducted through a quantitative approach using the CAWI method. Relationships were determined by several factors. The loyalty...
Persistent link: https://www.econbiz.de/10012888387
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A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants
Chuah, Stephanie Hui-wen; Eugene Cheng-xi Aw; Cheng, … - In: Journal of hospitality marketing & management 31 (2022) 1, pp. 49-76
Persistent link: https://www.econbiz.de/10012821047
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Role of service quality in improving customer loyalty towards telecom companies in Hungary during the COVID-19 pandemic
Naz, Farheen; Alshaabani, Ayman; Rudnák, Ildikó; … - In: Economies : open access journal 9 (2021) 4, pp. 1-21
The telecommunication sector is one of the most rapidly growing sectors in the world. The COVID-19 pandemic has created an increased dependence of customers on telecommunications to continue their work and studies. The increased usage of internet and telecom services during the COVID-19 pandemic...
Persistent link: https://www.econbiz.de/10012800325
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Influence of trust, perceived value, and attitude on customers' repurchase intention for e-grocery
Asti, Wilda Paras; Handayani, Putu Wuri; Azzahro, Fatimah - In: Journal of food products marketing : innovations in … 27 (2021) 3, pp. 157-171
Persistent link: https://www.econbiz.de/10012549612
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Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
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Investigating visitor attitudes towards the reopening of a theme park : an application of the push-pull-mooring model
Xie, Philip Feifan; Luo, Jingjing - In: Journal of travel and tourism marketing 38 (2021) 8, pp. 867-880
Persistent link: https://www.econbiz.de/10012649894
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Understanding the impact of airport service quality on passengers' revisit intentions amidst COVID-19 pandemic
Kour, Parvinder; Jasrotia, Aruditya; Gupta, Sudhanshu - In: Enlightening tourism : ET ; a pathmaking journal 10 (2020) 2, pp. 358-386
Persistent link: https://www.econbiz.de/10012583782